agent customer service
booking.com
Total years of experience :5 years, 6 Months
● Engaged with customers and partners daily, resolving reservations, property inquiries, and website listing issues to uphold Booking.com's service standards.
● Acted as a liaison between customers and partners, fostering positive relationships and ensuring satisfaction with bookings and listings.
● Implemented proactive measures to enhance the overall experience for customers and partners, contributing to Booking.com's trusted reputation.
● Utilized effective communication and problem-solving skills to promptly address a wide range of issues, exceeding expectations and prioritizing customer-centricity.
● Collaborated with cross-functional teams to streamline processes and improve customer support operations, enhancing the user experience on Booking.com.
● Provided personalized assistance to clients in crafting and booking travel itineraries, encompassing flights, accommodations, and tours.
● Managed reservations, payments, and documentation meticulously and promptly to ensure seamless transactions.
● Stayed abreast of evolving travel regulations, destination insights, and industry developments to offer informed recommendations and enhance customer experiences.
● Warmly welcoming Arab tour groups, offering comprehensive introductions to hotel amenities and services.
● Assisted guests with room accommodations, explaining meal schedules, and ensuring a pleasant stay experience.
● Collaborated closely with different hotel departments to promptly address guest inquiries and resolve issues to their satisfaction.
● Completed a comprehensive rotational program across all hotel departments.
● Acquired practical knowledge and skills in Front Office, Housekeeping, Food and Beverage.
● Participated in training sessions, shadowing opportunities, and mentorship programs to enhance
professional development.