property management
Edara
مجموع سنوات الخبرة :5 years, 0 أشهر
Edara property management: From May 2010 to present
Job description: * Resolving client complaints and any conflicts.
* Receive customer calls of requests for services.
* Promote good listening skills.
* Investigate what products and services the customer will need.
* Research required information using available resources.
* To develop rapport with the customer base, greet by name.
* Answer confidently or find appropriate solutions to customers' problems.
ADDITIONAL RESPONSIBILITIES: Call Center Manager Duties and Specifications: * Managing and directing the daily activities of call center agents and telephone operators.
* Supervising, planning, and managing functions concerned to Call Center environment.
* Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.
* Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.
Mobinil: From July 2008: April 2010
Job description: * Delight customers, above and beyond the call of duty.
* Has intimate knowledge of the customer's needs.
* Has empathy for the customer's situation.
* Able to communicate clearly, both written and in speech.
* Talks in a way the customer can understand.
* Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers.
* Works accurate and with eye for detail.
* Handles in the best interest of both customer and company.
* Able to use automated information systems to analyze the customer's situation.
* Able to suggest improvements to the various communications by the company (e.g. website, FAQ, etc.)
* Has a pleasant, friendly style.
* Is willing to build a long-term relationship with the customer (not a "job-hopper")
* Answer phones and respond to customer requests.
* Upsell products and services,
* Complete call logs and reports.
* Other duties as assigned.
ADDITIONAL RESPONSIBILITIES: * Handling first class customers.
* Working at outbound campaigns.
* Supervises and coordinates activities of workers engaged in customer service activities.
* Plans, prepares, and devises work schedule.
* Resolves complaints and answers questions of customers regarding services and procedures.
Egyptian broker company: From July 2007: November 2007
Duties:
* Executing the orders given by the clients.
* Guide them about the various investment strategies, which can fetch them great returns in the market.
Cairo Sheraton hotel: Trainee
Period: 3 months
* A public relations coordinator responsible primarily for the conception, coordination and execution of a hotel's marketing and community relations plan.
University: 6 October university Department: Mass communication Graduation Year: 2006 Graduation Project: Disadvantages of smoking on pregnant women (Short film and brochure) Graduation Project Grade: Excellent. School: Manour House School School Type of Certificate: Thanaweya Amma