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Sherin Hamouda, IT Project Manager and Business Analyst

Sherin Hamouda

IT Project Manager and Business Analyst·MetLife Alico

Egypt

Master's degree, Master of the Business Administration “MBA”

Work experience

Total years of experience: 25 years, 1 months

IT Project Manager and Business Analyst

July 2013 - Present

MetLife Alico

Cairo, Egypt

July 2013 - Present

1- Work closely with business leaders and technical team to serve as liaison between the two to ensure continuing alignment with project objectives.

2- Manage and track the overall project portfolio and pipeline of new projects requests.

3- Define the project objectives and develop a plan to accomplish the objectives with the team and manages the team performance of project tasks.

4- Leads initial project analysis and manage requirements and activities including gathering, analyzing, and documenting business requirements for new applications and for modifications to current applications.

5- Identify and secure necessary resources, determine tasks that must be completed, assign the tasks, delegate authority, and motivate team members to work together on the project, and manage time effectively.

6- Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team.

7- Design detailed test plans and carry out quality-assurance testing to ensure that business requirements are fulfilled.

8- Responsible for closure of projects within established timelines and budget.

9- Maintain and record project closure documentation.

10- Create and maintain user guides, reference manuals, and training materials as appropriate.

11- Train and support users in new business processes.

12- Evaluate and enhance workflow.

13- Serve as second tier support responsible for resolving issues escalated by helpdesk.

14- Employ problem solving and root cause analysis techniques to assist with issue resolution.

Company industry:
Insurance & TPA
Job role:
Engineering

Director of the Egypt Training Business and Technology Centre

March 2013 - March 2014

Prolink International ltd. (Turkey, Egypt, Middle East)

Cairo, Egypt

March 2013 - March 2014

•Checking the possible Training Programs, Workshops, Events, Study tours.
•Doing Match making B2B for Egypt and Middle east, Europe companies
•Being a Moderator for Training Programs, Workshops, Events, Study tours.
•Communicating / developing communication channels with Partners and Organisations, NGOs, RDAs, EU, WB, USAID etc. projects/programs via e-mail/phone regarding above mentioned implementing services.
•Doing/Organising field studies, Research and Development (R&D), Market research, conduct questionnaire/surveys…etc.
•Developing Experts/Trainers CV pool and share with Head office.
•Working in close co-operation with Ankara Head Office.

Company industry:
Business Consultancy Services
Job role:
Management

Deputy Projects Manager – Architectural Department

January 2013 - June 2013

Talent Engineering Company - Egypt Branch

Cairo, Egypt

January 2013 - June 2013

The Architectural Department which has currently +30 engineers and it is expected to be grow to reach 42 engineers by June 2013. Mainly I am responsible to apply the project management for all the active projects within the department. Other responsibilities can be added as listed below:
•Train the project coordinators to be able to fulfill their positions managing the projects.
•Arrange the resources required for each project due the needed qualifications and availability; shift them if needed to achieve the project’s goals.
•Follow up the active projects and its progress and ensure the smooth execution of the activities.
•Support the staff members, whenever needed, in resolving any technical issues.

Company industry:
Business Consultancy Services
Job role:
Management

Management Representative

April 2012 - March 2013

Talent Engineering Company - Egypt Branch

Cairo, Egypt

April 2012 - March 2013

•Nominated and Appointed by the company’s top management to take the full responsibility as a “Management Representative” to coordinate and Control the company’s qualifying project to be certified with the ISO 9001:2008 certification from 04th of April, 2012 till 22nd March, 2013

Company industry:
Business Consultancy Services
Job role:
Management

Quality Control and Quality Assurance Manager

June 2009 - January 2013

Talent Engineering Company - Egypt Branch

Cairo, Egypt

June 2009 - January 2013

•Conduct the technical interviews and their related tests with the possible applicants, to get the final decision regarding the recruiting process.
•Carry out the internal training programs within the company’s premises to ensure the high level of staff’s performance.
•Establish the evaluation system from scratch with all its related standards, requirements, and form for the engineering department.
•Collect and analysis the required data for the employees’ evaluation and develop the related performance reports to the general manager.
•Develop and modify the forms / checklist that are used for the quality assurance process through the production phase.
•Conduct the periodically inspection that is required by the Quality Control process.
•Develop the required business plan for establishment the new architecture department.
•Take the full responsibility to initiate, develop, train, monitor, and follow up the Architecture department and all its related activities since 09th April 2011 till now.

Company industry:
Business Consultancy Services
Job role:
Management

On Site Project Coordinator” at “Buildings by Daman” project

July 2007 - June 2009

Talent Engineering Company - UAE Branch

Dubai, United Arab Emirates

July 2007 - June 2009

•Review the incoming shop drawings from the head office to ensure the accuracy of the design (whether notes were added by the client or by the consultant) and make sure of applying any additions to the drawing before construction phase in order to confirm the resemblance to the design documents.
•Act as a liaison between the head office and the client (i.e. information, modifications…).
•Control the data from the client to our head office and verse versa, and ensure sending and receiving the latest information form / to both ends.

•Forefront the weekly technical meetings at site that discussing the non-routine problems and providing solutions to the responsible engineers.
•Control the financial aspect from and to my company and acting as the related financial director.

Company industry:
Business Consultancy Services
Job role:
Management

Business Development Engineer

February 2007 - July 2007

Talent Engineering Company - UAE Branch

Dubai, United Arab Emirates

February 2007 - July 2007

my main responsibility was to represent the company specifically in Dubai market, UAE generally, at all the preliminary meetings, explain our offered services, discuss the possibilities with the clients, and negotiate the terms of the deals in order to finally confirm and take over the projects .

This was performed by studying the client’s requirements carefully and giving an accurate finish deadline considering all the required standards and specifications

Company industry:
Business Consultancy Services
Job role:
Marketing and PR

Team Leader

April 2005 - February 2007

Talent Engineering Company - Egypt Branche

Cairo, Egypt

April 2005 - February 2007

•Study and check the design drawings and compare all the related IFC drawings (Structural, Architectural, MEP & Other related details or discipline) carefully to understand the project, guide my team at how to achieve the targets, and also raise any needed RFI to solve any technical conflict.
•Reviewing the produced Structural Workshop Drawings for 12 buildings of the assigned 38 buildings at the project of Dubai Mall, Dubai, UAE
•Lead my team by providing technical solutions, training and coaching.
•Resolving the team’s conflicts, maintain the team work spirit and conform to the company’s policies.
•Develop and report the technical evaluation of the team members to the general manager.
•Organize and coordinate the project’s work force by developing an accurate clear timeframe for the assigned tasks and ensure the execution of this plan.

Company industry:
Business Consultancy Services
Job role:
Engineering

Technical Office Engineer at Al Azhar Park Project

June 2002 - April 2005

Aki for Engineering

Egypt

June 2002 - April 2005

•Produce the detailed shop drawings for the different infrastructure networks (Potable water, Irrigation & Fire fighting, Sub Service drainage, Electrical, Sewage… etc.) and also the details for pump stations which were used in this project.
•Develop the full coordination for all the infrastructure networks and utilities through the whole project.
•Create the As Built drawings for the executed work as per the site updated information.
•Prepare the Quantity surveying for all the elements based on both the as built & shop drawings data.
•Develop and Issue the daily reports concluding the expecting and executed works of the site.
•Generate and analysis both weekly and monthly progress reports to be discussed in the site meetings.
•Present, update and follow-up on the documents regarding the project schedules, letters and correspondents.
•Administer the Payment Requisitions for the sub-contractors and the suppliers as well as Recording the material deliveries to site to ensure the accurate controlled inventory.
•Attend the technical meetings with the consultant for discussing the problems and providing solutions to the responsible engineers when needed.

Company industry:
Civil Engineering
Job role:
Engineering

Research Assistant / Steel Instructor

February 2001 - February 2002

Faculty of Engineering-Mansoura University, Mansoura, Egypt.

Egypt

February 2001 - February 2002

I was assigned as a teaching assistance of steel courses to the students of the 3rd & 4th years of civil engineering department and architecture department.

I also, worked as an design engineer who was assigned to prepare the required analysis, calculation sheets and design for the different civil works for SCDC center.

Company industry:
Primary, Prep, & Secondary School
Job role:
Research and Development

Education

Maastricht School of Management

June 2014

June 2014

Master's degree, Master of the Business Administration “MBA”

Netherlands

GPA (percentage): 80.2%

GPA (percentage): 80.2%

Finished the Master of the Business Administration “MBA” at Maastricht School of Management, MsM Maastricht, the Netherlands, RITI / MsM – Cairo Outreach Program – at Regional IT Institute, RITI - Cairo, Egypt

Faculty of Engineering - El Mansoura University

June 2000

June 2000

Bachelor's degree, Civil Engineering

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Bachelor of Science in Civil Engineering - Grade “Good” on June 2000 - Faculty of Engineering - El Mansoura University - Egypt

Skills

AutoCAD
Expert
AutoCAD
Expert
MSS
Expert
MSS
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Communication Skills
Expert
Communication Skills
Expert
•More than 10 years’ experience at using the AutoCAD software for both the 2D and 3D
Expert
•More than 10 years’ experience at using the AutoCAD software for both the 2D and 3D
Expert
Experience at using the MS Project Software for the project’s planning and control
Expert
Experience at using the MS Project Software for the project’s planning and control
Expert
AutoCAD
Expert
AutoCAD
Expert
MSS
Expert
MSS
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Communication Skills
Expert
Communication Skills
Expert

Languages

English

Expert

German

Beginner

Training and Certifications

Certifications
LEED Fundamentals and LEED Green Associate
Green Building Education Services, LLC. “GBES” – Lewisville, USA
Aug 2012 - Aug 2012
Construction Project Manager
Institute of Business Development – The American University in Cairo
Jan 2010 - Jan 2011
ISO 9001 – Quality Management System Lead Auditor
The Quality Academy – Egypt
May 2012 - May 2012
Professional Certified Trainer” - PCT
School of counting education - Business Division – The American University in Cairo – Egypt
May 2013 - Jun 2013