شيرين K Mamachan

hr operations specialist في Infosys BPM

• الهند - بنغالورو
• أغسطس 2021 إلى مارس 2024

• Worked as a Data Management Analyst in HR Operations of the US
region for a leading Oil & Gas company (ExxonMobil).
• Creating, Maintaining and Managing the employee records in SAP 7.6
application for all the Data Management activities and in SAP
interfaced web applications like Career Connect, EDA, DMD
• Execute Transaction processing to meet quality standards.
• Conducts QC/QA programs as a part of the quality plan to ensure
adherence to process steps.
• Conducts training for the team to ensure the right skill.
• Support the TL by training people on process/ domain as a part of the
growth plan to ensure high Employee Satisfaction.
• Executes transactions as per prescribed guidelines and timelines to
meet SLA targets.
• Participate/support the TL in daily huddles, providing training/ input
on processes/ business to the team to ensure delivery predictability.
• Handles/Helps resolve escalation at the process level to ensure high
customer satisfaction.
• Review and validate the inputs from Performance Evaluation and
create case studies/FAQs to capture tactics.
• Participate in the ideation process produce the documentation and train
the team on the reengineered process to meet client and internal
commitments continuously.

process specialist في Infosys BPM

• الهند
• أغسطس 2021 إلى مارس 2024