Sherin Sedky

 Managing end to end administration and facilities management of Haram facility, HSE and fleet’s maintenance workshop, including facilities’ maintenance, housekeeping services, employees’ transportation, meals, and waste disposal / sale.
 Ensure to provide 24x7 secure, safe and conducive working atmospheres to all the employees and zero down time of the facilities.
 Create and develop Administration Policies and Procedures, ensure that systems and procedures are strictly complied with, also provide inputs for possible improvements in the services.
 Organize, analyze, interpret and evaluate results and provide practical cost-effective solutions.
 Budget development and implementation, operational plans annually tied to the strategic plan and the annual budget.
 Lead career planning objectives for direct reports and their teams, ensuring compliance of check-ins and performance reviews are met.

 Managing end to end administration and facilities management of 5 factories, 21 Distribution Centers and fleet’s maintenance workshop; including facilities’ maintenance, housekeeping services, security services, employees’ transportation, meals, and waste disposal / sale.
 Ensure to provide 24x7 secure, safe and conducive working atmospheres to all the employees and zero down time of the facilities.
 Ensure that systems and procedures are strictly complied with, also provide inputs for possible improvements in the services.
 Organize, analyze, interpret and evaluate results and provide practical cost effective solutions.
 Budget development and implementation, operational plans annually tied to the strategic plan and the annual budget.
 Lead career planning objectives for direct reports and their teams, ensuring compliance of check-ins and performance reviews are met.

 Oversee the execution of administrative and general services' activities as well as in-direct material and supplies procurement.
 Respond and resolve management /employees' queries on general service, administrative and procurement related matters.
 Evaluate, develop and recommend improvement for the services provided as well as procedures and practices.
 Budget development and implementation; development of business plans and operational plans annually in compliance with strategic plan.
 Manages the outsourced services contracts (Cleaning, Catering, Transportation, uniforms, PPEs...etc.) and assuring the renewal / tender occur on time to avoid any overlap and meeting the budgeted value
 Manages the catering service level; meals' hygiene level, quality and variety to maintain the employees' satisfaction.
 Manages employees' transportation service level; Buses' utilization, allocation, availability and assuring that the provided service meets the safety standards and employees' satisfaction level
 Manages cleaning and housekeeping service provider; cleaning checklists execution, cleaning labor headcount adherence to contract and needs, mange stock take and shutdowns cleaning execution to maintain service satisfaction and contain beetle count.
 Annual distribution for the Uniform & PPEs and stock management
 Manages STA's and contractors' accommodation and transportation, as well as coordinating STA's work permits and residency.
 Manages Seasonal event; ramadan box and kahk distribution, annual gathering events' planning and management team events.
 Manage employees' benefits; company cars, mobile entitlements, incentives, medical and overtime inside the factory.

Report to: General Manager
Working in a fast paced environment, giving full administrative support to the General Manager. Involved in facility management, health & safety and learning & development.

Job Responsibilities:
- Oversee overall daily operations and work flow
- Produce documents, briefing papers, reports and presentations.
- Organize meetings and ensure senior managers are well prepared.
- Identify training and development needs in coordination with training manager.
- Implement company policies and ensure employee compliance.
- Maintain office policies in coordination with the HR department.
- Ensure healthy working environment for the employees.
- Manage security systems, evacuation plans, drills and safety programs.
- Supervise the maintenance of the facilities including HVAC, fire extinguishers and office equipment.
- Conduct regular awareness training on HSE and how to avoid accidents for employees.
- Plan budgets and schedule facility modifications and renovations

Achievements:
 Reduced the facility management budget by 35% in 2014
 Reduced the accident rate 22% in 2014.

Group CFO's Office Manager - Gozour a Subsidiary of Citadel Capital. June 2011 till Present

Vice President's Office Manager - Gozour Agro a subsidiary of Citadel Capital. March 2010 till June 2011
◆ Acting as Key User in HCM - SAP implementation ( HR Project)
◆ Handel all administrative tasks regarding the CFO and the Management Team
◆ Keep and maintain an up to date calendar; Keep record for regular meetings, activities, management visits and personal leaves
◆ Ensure smooth flow of information and reports to CFO;
- Communicate with the concerned parties to collect the correlated data
- Prepare daily, weekly, and monthly reports based on the collected data
- Receive CFO's input/feedback on the reports, deliver to the concerned parties and ensure proper respond/feedback
◆ Maintain an optimum stock level of catering and cleaning materials;
- Prepare order
- Keep an eye on daily av. consumption
- Raise the flag when new re-order needed
◆ Facilities management;
- Keep an eye on all office assets and equipments
- Ensure regular proper maintenance done on time and with the desired quality
- Follow up on service provider contract, quality, and payments
◆ Ad hock requests; Ensure that any ad hock request by management team, is properly executed and in a timely fashion
◆ Act as Project Manager for the following special projects: * Medical insurance system for the group
- Follow up on contract finalizing
- Follow up on medical cards distribution and delivery
- Follow up on employees' reimbursements
- Work as touch point to the employees and service provider
* Relocation
- supervise and implement relocation plan from Mohandessin to both Dina Farms and Dokki Head Offices
- Ensure safe and smooth movement of confidential documents
* El Dokki Office Renovation / furnishing
- Conduct market survey regarding the latest, suitable prices office equipment and furniture
- Provide decision maker with the outcome of the survey with the recommendations
- Prepare PR of the selected items
- Follow up with the supplier to ensure proper delivery in terms of quality and timing
* EMMI's visit (Emmi is the largest Swiss milk processor and one of the most innovative premium dairies in Europe)
- Ensure high hospitality and best experience delivered to the visitors
- Handle all visit's logistics (air port transportation, hotel reservations, etc)
- Prepare for tourist tour
* ICDP And El Misrieen's Sales Meeting
- Provide recommendation for best available venues / prices
- Follow up on reservation, room set up and service

Chief HR Officer's Office Manager, Ghabbour Auto. - January 2009 till February 2010
◆ Act as a "Back-up Manpower Planning Manager", ensuring that the manpower plans have been signed by the relevant C-level / Director + CEO
◆ Act as liaison between the Manpower Planning Manager and the Recruitment Managers to ensure that the Manpower Plan is respected, as well as to ensure that the monthly staff movements are up-to-date and matching the approved Manpower Plan budget
◆ Ensures that company management, as well as the recruitment team, are following the official recruitment process, as well as ensuring that recruitment records are filed and archived efficiently
◆ Monitors and assists in the execution of employees' annual appraisal
◆ Supports the training function
◆ Participates in preparing an action Plan for the annual HR Audit Report
◆ Prepares a bi-annual Attrition Analysis
◆ HRM presentations
◆ Handel all administrative tasks regarding the CHRO

HR Director's office Manager, General Motors Egypt - July 2008 till December 2008
♦ Ensured that Business Plan Development is continuously updated to reflect status of ongoing projects
♦ Established a clear list of existing HR files, stating main titles and sub-titles within the file; establishing a numeric filing system to ensure efficient retrieval of documents
♦ Ensured that HR Country Unit's Reports are Submitted in a timely manner
♦ Ensured a timely and effective Follow-up of all designated pending matter
♦ Ensured the maintenance of harmonious and effective working relationships at the departmental level, as well as with all other departments
♦ Made the necessary contacts to organize workshops recommended by the Human Resources Department

VP's Office Manager, Smart cards applications co. (Smart) - Feb 2006 till June 2008
♦ Coordinated between vice president, Branch managers and Government offices.
♦ Administration, reservations and courier.
♦ Arranged travel, meetings, appointments and orders.
♦ Ensured a smooth flow of day-to-day work and followed up on all the office issues.
♦ Handled emails and Post.
♦ Followed up on unsolved issues and briefing the vice president.
♦ Organize office maintenance.

Head of Customer Service department, Egyptian commercial bank (Piraeus, Egypt) - 2005 till 2006. (Mohandessin branch)
♦ Provided customers with all relevant information upon request.
♦ Built highly professional, world-class customer relationships.
♦ Handled Opening/Closing accounts.
♦ Handled Auto loans/ Personal loan.
♦ Handled Time deposits/ Certificates.
♦ Cross-selling retail products and bank assurance.
♦ Check books, safe boxes.

Assistant Customer Service Manager, SODIC (Six of October for Development and Investment Company) Beverly Hills - 2003 till January 2005
♦ Responsible for issuing and compiling periodic reports and updating the database.
♦ Coordinated between C.S. Department and all other company Departments.
♦ Supervised customer service staff and to train junior staff.
♦ Fulfilled customers' inquiries.
♦ Proposals /offers and pricing handling.
♦ Participated in strategic planning for better service performance.
♦ Give technical assistance and follow-up between Technical and Engineering Dept. and Customers.
♦ Financial status and payment handling
♦ Working with marketing team in events management
♦ Ensuring the smooth flow of day to day work and following up on all issues

Customer Service Supervisor, SODIC - 2000 till 2003
♦ Capable of handling customers' queries and escalated complaints
♦ Furnished and enhanced After Selling services & keeping a customer database
♦ Introduced customers to additional services (i.e. modifications, finishes, methods of payments)
♦ Assist in managing the C.S team flow on shift basis.
♦ Follow up and develop collection performance against targets.

Customer Service Agent, SODIC - November 1997 till 2000
♦ Kept a customer data base
♦ Maintained basic friendly attitude with customers at all times
♦ Provided an after selling service (i.e. clients' contracts, collection)
♦ Provide the customers with accurate information related to the company.
♦ Handle customer queries and complains
♦ Guiding clients through company's events