Executive Assistant to CEO
N/a
مجموع سنوات الخبرة :22 years, 1 أشهر
Customer Service Manager
• Take calls from customers, agents and other making enquiries regarding the services and products of Air Arabia.
• Complete flight booking forms, change of details, and issue flight ticket using computers.
• Confers with customers in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints.
• Determines charges for services requested, collect deposits or payments
• Refers unresolved customer grievances to designated departments for further investigation.
• Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Meet the monthly ( Revenue, & quality ) targets to reach the max level of productivity
• Support and provide superior service
• Use questioning and listening skills that support effective communication
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behavior types
Office Manager Duties
• Managing filing systems
• Organizing the office layout and maintaining supplies of stationery and equipment
• Overseeing the recruitment of new staff, sometimes including training and induction
• Filtering resumes & short list new candidates to interview
• Carrying out staff appraisals, managing performance and disciplining staff
• Delegating work to staff and managing their workload and output
• Writing reports for senior management and delivering presentations
• Responding to clients enquiries and complaints
• Attending conferences and training
Secretary/Administrator Duties
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce documents and maintain presentations, records, databases
• Booking rooms and conference facilities
• Attending meetings and taking minutes
• Invoicing
• Managing and maintaining budgets
• Liaising with staff in other departments and with external contacts
• Sorting and distributing incoming post and organizing and sending outgoing post
• Liaising with colleagues and external contacts to book travel and accommodation
• Organizing and storing documents and computer-based information
• Photocopying and printing various documents
• Recruiting and supervising junior staff and delegating work as required
Personal Assistant duties:
• Deputizing for the manager, making decisions and delegating work to others in the manager's absence
• Meeting and greeting visitors at all levels of seniority
• Organizing and maintaining diaries and making appointments
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
• Carrying out background research and presenting findings
• Producing documents, reports and presentations
• Liaising with clients, suppliers and other staff
• Learned about products and services and kept up to date with changes
• Marketing the Bank’s products
• Respond to customer’s inquiries in a timely manner and in the most efficient way
• Assess client’s needs for products and services and ensure quality service
• Kept ahead of technology developments by attending professional courses
• Provide solutions to customer's problems
• Respond to other branches for their various inquiries (pricing, problems ….. etc)
• Provide support to all segments in CIB in their communications with corporate.
• Respond to customer’s inquiries in a timely manner and in the most efficient way
• Dedicated to achieve the marketing role for the branch
• Provide solutions to customer's problem
• Letters of Guarantee
•Letters of Credit & IDC's
•Transfers
•Swifts
•Internals
•Drafts
•Secretary/administrator Duties (Includes but not limited to):
•Sending & receiving faxes.
•Sending & replaying to various e-mails subjects.
•Handle incoming phone calls.
•Coordinating marketing meetings indoors & outdoors (Clients Companies / Factories)
•Handle customers requests
•Correspondence with client's different departments, clients and suppliers to finish deals
•Writing full reports about potential and existing clients
•The credit analyst & judgment for the clients' credit situation
•Perform the weekly marketing report
•Follow up with defaulters
•Secretary/administrator Duties (Includes but not limited to):
•Sending & receiving faxes.
•Sending & replaying to various e-mails subjects.
•Handle incoming phone calls.
•Swaps
•Loans administration
•Loans reconciliation
•Monthly & weekly loans report
•Correspondence with banks
•Prepare the receivable and payable accounts
•Feasibility studies
•Cash flow statements & forecast
•Budgeting & Forecasting reports
•Preparing consolidated reports for various financial subjects
•Assists with special financial and business related studies
•Maintains and coordinates group completion of financial review templates and meetings
•Performs other duties as required
•Any reports on spot
•Secretary/administrator Duties (Includes but not limited to):
•Sending & receiving faxes.
•Sending & replaying to various e-mails subjects.
•Handle incoming phone calls.
•Attending meetings with the Treasury Manager.
•Taking minutes of meetings.
•Arrange schedule for the Treasury Manager.
Grade - Good
