Office Manager
HMG Properties
Total years of experience :20 years, 6 Months
Provide office support services in order to ensure efficiency and effectiveness:
Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and monitoring clerical and secretarial functions.
Designs and implements office policies by establishing standards and procedures; measuring results against standards and oversee adherence to office policies and procedures.
Keeps direct Supervisor and Management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Co-ordinate office staff activities to ensure maximum efficiency.
Assures requested announcements and information to be communicated to company /committee members etc. are followed through.
Overseeing the recruitment of new staff, selection, preparing job descriptions, performance evaluations.
Developing and implementing new administrative systems.
Co-ordinate meetings with Team and Management. This includes typing the agenda and taking minutes.
Arranging appointments, dealing with correspondence, preparing letters and reports.
Maintaining personnel records.Monitoring and maintain daily sales reports from Property Consultants and Sales Agents.
Analysing these reports on weekly basis and reporting to the Sales Manager and Executive Manager.
Ensure security, integrity and confidentiality of data
Assisting in carrying out staff appraisals, managing performance and discipline.
Performs general clerical functions (e.g. scheduling, copying, faxing, data entry, filing, etc.) for the purpose of supporting office operations.
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Maintain required documentation of Franchise agreements, contracts and related confidential correspondence. File and retrieve documents and reference materials.
Monitor, respond to and distribute incoming communications. Receive, direct and relay telephone messages, reply to emails and messages.
Maintain record of purchase order for office supplies.
Assure that all jobs performed by the business office are done correctly and on schedule.
Prepare and edit correspondence, communications, presentations, reports and other documents.
Prepare and retain records, files, and reports in accordance with facility and state standards.
All other duties assigned by the administrator or Business Manager
HADI CLINIC, JABRIYA, KUWAIT MARCH 2007-MARCH 2013
INCHARGE ENVIRONMENT SERVICES DIVISION
Administer the services of the Environment Services Division (ESD) Supervise total number ESD staff contracted through outsourcing company.
Involved in developing Cleaning Manuals, policies and procedures related to Environment Service Division (ESD) in multidisciplinary settings.
Provide orientation and training and monitor competency of ESD staff on the required international standards of maintaining cleanliness.
Develops and documents the Department structure, Staffing Patterns, Job Descriptions and Performance Reviews for the ESD.
Actively involved in Education and Orientation Programmes to develop own skills.
Collaborates with stakeholders and develops/updates/implements new systems and procedures to enhance and improve delivery of service in the Environment Services Division.
Manages and maintains department related documentation. Produce progress reports on assigned projects on a monthly/quarterly basis
Complies with the recommended Infection Control Practices of the organization.
Maintains timely documentation and appropriate handover to ensure continuity of service.
Performs other related duties as required by the HOD/Manager.
GLOBE INTERNATIONAL TRAVELS OCTOBER 2003-FEBRUARY 2007
SENIOR TRAVEL CONSULTANT INDIA
Assist the Proprietor in planning, implementing, driving and managing, the strategic and profitable commercial operations.
Ability to solidify win-win outcomes under difficult circumstances of cut-throat competition.
Implement the growth strategy, sales and operations, goals and objectives to achieve short, medium and long term revenue, while maintaining all corporate policies and standards.
Control business relationships to ensure client retention, enforce compliance with contract terms and payment schedules, as per credit control policies of the company.
Converse with customers to determine destination, preference, mode of transportation, travel dates, financial considerations and accommodation.
Expeditiously resolve customer complaints and sensitive situations to ensure customer satisfaction.
Fast and friendly service to customers leading to increase in group visits.
Assist tourists to plan itinerary and obtain travel certificates, such as visas, passports and health certificates.
Handling travel and air tickets for walk in clients / corporate.
Interact with domestic and international airlines to get the best possible deals.
Responsible for achieving revenue budget set as agreed with the Management.
Diligent handling of confidential information.
Assist in research, analysis, customer relationship management.
Follow up with suppliers and airlines for booking confirmations.
Completed three years integrated degree course in Bachelors of Commerce University of Mumbai, Maharashtra -India