Telephone Operator
Ramada Hotel and Suites
Total years of experience :1 years, 1 Months
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Help F/O staff to Handel guest check-in and check-out.
Monitor the hotel position in daily basis.
Monitor the police report data system in daily basis.
Trainer of new staff upon request of the F/O Manager.
Set up wakeup call log list, given the wake up calls request by guest in time .
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Provide relay service for hearing-impaired users.
Set up conference calls in different locations and time zones.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Record messages to be used on telephone systems.
Update directory information.
Perform clerical duties such as typing, proofreading, and sorting mail.
Room Reservation, taking a name of the caller and contact number to confirm the booking.
Given all the information for guests about the promotions, facilities.
Carry and transfer luggage and packages to and from hotel rooms, landing areas, into vehicle trunks by hand or using carts.
Be ever-conscious about appearance and grooming, proper decorum, disposition and wearing of hotel uniform and identification badge.
Courteously welcome incoming hotel patrons, carry their bags and escort them to their rooms.
Guide hotel guests and provide hotel information when asked.
Assist physically infirm guests or those with special needs.
Deliver any message and room service orders,
Run reasonable errands for guests.
Explain room features such as locks, cable TV, internet facilities and ventilation or heating systems.
Up to G.C.E ( A/L )