Spa and Recreation Assistant Manager
Al Raha Beach Hotel
مجموع سنوات الخبرة :19 years, 11 أشهر
Assists the Director of Spa & Recreation on day to day operation of the Gymnasium, Hydro massage pool, Beach operation, Boat berthing, Membership upselling, Watersports, EMS, Yoga, Kids Club, Billiard Hall, Sauna and Steam rooms, Jacuzzi, and the Spa.
Conduct training to associates; (cleaning procedures, how to answer phone call, handling guest complaint, fitness equipment operation, basic human anatomy and physiology, first aid and AED (automated external defibrillator), cash handling, key handling, risk management, swimming pool water maintenance.
1. Conduct training to associates; (cleaning procedures, how to answer phone call, handling guest complaint, fitness equipment operation, basic human anatomy and physiology, first aid and AED( automated external defibrillator), cash handling, key handling, risk management, swimming pool water maintenance.
2. Reports to Deputy GM.
3. Manage payroll and leave request through Hits and purchase request through ADACO.
4. Conduct daily briefing to associates.
5. Assign associates to their respective areas on daily basis.
6. Product inventory and revenue report.
7. Conducts talent’s mid year and year end review.
8. Membership application, upselling and promotion.
9. Ensures that the associates strictly comply to the standard appearance, hygiene and conducts.
10. Offers assistance to all the guests and associates.
11. Inspects all relevant areas and all activities Recreation.
12. Check if daily Log Book is up to date.
13. Report maintenance issues and follow up.
14. Ensures guest satisfaction through high staff morale and impeccable service.
15. Make staffs’ duty schedule for the month and training.
16. Check swimming pool water temperature and chemical balance.
17. Handling guest complaint.
18. Make a wellness program for Health club members.
19. Conducting weekend Manger on Duty.
1. Conduct training to associates; (cleaning procedures, massage treatments, body treatments, how to answer phone call, handling guest complaint, fitness equipment operation, basic human anatomy and physiology, first aid and AED( automated external defibrillator), Concept software and Opera, cash handling, key handling, security measures, swimming pool water maintenance, sauna and steam operation, Jacuzzi operation.
2. Reporting directly to Director of Spa and Recreation or Hotel manager and give updates.
3. Manage payroll and leave request through Oasys and purchase request through FMC.
4. Conduct daily briefing to associates.
5. Spa and Recreation incharge in the absence of my Director.
6. Assign associates to their respective areas on daily basis.
7. Product inventory and revenue report.
8. Associates’ monthly commission.
9. Membership application, upselling and promotion.
10. Ensures that the associates strictly comply to the standard appearance, hygiene and conducts.
11. Offers assistance to all the guests and associates.
12. Inspects all relevant areas and supervises all activities in Spa and Recreation.
13. Check if daily Log Book is up to date.
14. Report maintenance issues and follow up.
15. Ensures guest satisfaction through high staff morale and impeccable service.
16. Make staffs’ duty schedule for the month and training.
17. Check swimming pool water temperature and chemical balance.
18. Handling guest complaint.
19. Check guest’s vital signs before doing massage if necessary.
20. Conduct full body, head, neck & back, foot, aromatherapy or deep tissue massage, body wrap and polish if requested by guest.
21. Make a wellness program for Health club members.
22. Do First aid and CPR as well as AED in case of emergency.
1. Check the massage room regularly and keep it always neat and clean and ready to use.
2. Check the items needed for massage if sufficient and inform the superior.
3. Check guest's vital signs before doing massage if necessary.
4. Explain the guests the benefits of massage and give them the best massage.
5. Do full body, head, neck & back, foot reflexology and deep tissue massage as requested.
6. Do Aromatherapy massage, Hot Stone massage, Shiatsu massage, and Balinese massage.
7. Do Body scrub and Body polish treatment for the guest.
8. Conducts phone calls and reminds clients about their massage appointment.
1. Train staffs according to set departmental standard Policies and Procedures.
2. Assign staffs to respective areas on daily basis.
3. Check staffs standard to appearance, hygiene and staff conducts.
4. Offers assistance and helps to all the guests and the Health Club staffs.
5. Inspects all relevant areas and supervises all activities to Fitness and Massage.
6. Keeps daily Log Book and enters relevant information in hand-over log for the next Shift.
7. Enforces guest satisfaction through high staff morale and impeccable service.
8. Make staffs' duty schedule for the month.
9. Maintain swimming pool water chemical within standard level as to Dubai Municipality standard.
10. Explain the guests the benefits of massage and give them the best massage.
11. Check guest's vital signs before doing massage if necessary.
12. Do full body, head, neck & back, foot, aromatherapy or deep tissue massage as requested.
13. Make Fitness program for Health club members.
14. Do First aid and CPR as well as AED in case of emergency.
1. Perform all types of evaluation to the newly rehab patient/s
2. Teach the PT interns on how to use the PT modalities properly
3. Monitor the frequency and intensity of the machines using by the interns
4. Check Progress note every after treatment
CASES HANDLED: Bamboo Spine, Bell's Palsy, Cerebral palsy, Duchene Muscular Dystrophy, Fibromyalgia, Fracture, Frozen Shoulder, Geriatric Patients, Herniated Disc, Juvenile Rheumatoid Arthritis, Low Back Pain, Multiple Sclerosis, Myocardial Infarction, OsteoArthritis, Parkinson's Dse., Peripheral Vascular Disease, Rheumatoid Arthritis, Scoliosis, Shoulder Dislocation, Slipped Disc, Spinal Cord Injury, Stroke/CVA, Traumatic Brain Injury.
Bachelor of Science in Physical Therapy (Physiotherapy) OUR LADY OF FATIMA UNIVERSITY (1993-1999) Valenzuela City, Philippines