IT Engineer
Masaood John Brown
Total years of experience :10 years, 0 Months
- Responsible for the server room’s daily operations.
- Maintained the company’s IT systems, software, and databases.
- Managed the IT infrastructure including firewall, servers, switches, and telephone lines.
- Collaborated with other MedNet companies from KSA, Jordan, and Bahrain for regional
projects.
- Responsible for hardware and software installation, maintenance, and repair.
- Built servers under Windows and Linux platforms.
- Maintained the company website (www.mednet-uae.com).
- Oracle database administration and maintenance.
- Supported MedNet UAE branch office in Oman.
- Maintenance of server software and backup routines.
- Recommended and implemented enhancements on systems.
- Developed Local Purchase Order system.
- Co-designed and implemented MedNet UAE Call Center call diagram (Cisco IPCC).
- Performed routine audits of systems and IT equipment.
- Managed IT budgets and expenditure with the IT Manager on hardware and software.
- Liaised with suppliers/vendors on IT products/solutions up to the stage of procurement.
- Maintenance of AMC and SLA contracts.
- Maintained change requests documents regarding users, functions, and systems.
- Documentation of procedures on Business Continuity Management plan, including Disaster
Recovery.
- Was involved in the recruitment and training of new IT staff.
- Carried on system administrator’s duties (Exchange, Active Directory).
- Administered servers, desktops, printers, switches, firewall, landlines, smartphones, software
and hardware installation, security updates, and patches.
- Maintained users’ access on Exchange Server and Active Directory.
§ Supported LAN, WAN, network segments, and internet of the company.
- Maintained systems’ efficiency and reliability.
- Provided technical support and troubleshooting.
- Facilitated data backup operations on a daily basis.
- Evaluated and made recommendations for future upgrade.
- Developed customized programs/applications for in-house requirements.
- Performed network address assignment (IP assignment).
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