Distributor Standards Manager
Ford Middle East
مجموع سنوات الخبرة :24 years, 9 أشهر
Versatile and inner driven Automotive Administrator and Project Manager with 13 years’ experience working with Ford, Jaguar Land Rover and General Motors. Excellent organizational and time management skills. Dedicated to process improvement. Proven track record in establishing strong working partnerships with key stakeholders, distributors and management in all levels and cultures.
• Travel to different countries to organize the company’s events, competitions, conferences.
• Handle effective monitoring and administration of resources.
• Manage agenda and the company calendar to boost productivity and improve organizational initiatives.
• Review departmental documents for appropriate distribution and filing.
• Streamline processes to maximize operational efficiency.
• Manage events such as heads of business programs, conferences and vehicle launches.
• Track budget and work with the Training Academy Manager to ensure finances are kept in order with no overspends.
• Manage the academy’s vehicle fleet, in terms of booking, monitoring registrations and insurance, maintenance and repairs and ordering of replacement vehicles.
• Manage the concerns and needs of delegates, trainers and retailers such as hotel bookings, visa processing and transportation arrangements.
• Make decisions on daily operations such as overseeing purchasing and inventory management.
• Liaise with suppliers so that best value and quality is gained.
• Coordinate the maintenance of the training facility to ensure cleanliness and adherence to health and safety.
• Communicate and liaise regularly with internal departments of the entire regional office such as disseminating upcoming events, sending joining instructions and confirmation letters.
• Raise Purchase Orders using SAP based on the company’s purchasing policy and track the payment thereof.
• Produce and render VCT broadcasts and rehearsals daily.
• Ensure VCT equipment remains in good working condition.
• Ensure thorough knowledge and understanding of the VCT standards and guidelines.
• Manage the administration of the Adobe Connect Solutions website.
• Act as the coordinator-expert for iConnect in the Middle East Region.
• Assist in demonstrating the iConnect technology owned by GMME.
• Keep records of departmental usage by unit and activity (training and non-training).
• Prepare related reports for the Department Heads and Training Executives.
• Assist in giving overview demonstrations to the various departments in GMME regarding Classroom Performance Improvement and potential commercial and/or network applications.
• Protect the security and integrity of all video recordings, training and non-training.
• Track and seek immediate resolution of any iConnect equipment problems.
• Perform other responsibilities as directed by the Training & Technology Department Manager.
• Prioritize and plan the timing of jobs to ensure that expectations are met.
• Manage Technical and Non-technical Training schedule.
• Produce and send joining instructions (confirmations) for the delegates.
• Record student evaluation scores, attendees, no-shows and certification completion.
• Complete course registrations, communications and cancellation letters.
• Provide enrollees and student information weekly to trainers.
• Ensure enough course materials, tools and student handouts are available by monitoring the number of attendees vis-à-vis supply.
• Assist in obtaining visas for staff and external trainers.
• Monitor enrolments on the Learning Management System (LMS).
• Liaise with suppliers including advising of cancellations and/or changes.
• Responsible for ticket bookings and visa application of trainers and managers.
• Provide administrative support for any additional projects taking place at the Academy.
• Monitor and manage the LMS Website, i.e. maintaining the accuracy of training records and reports.
• Provide Certification and MTS reports to dealers on a monthly basis.
• Advise the dealerships on the required courses to achieve their certification by gathering data on the LMS website.
• Improving customer service based on client feedback through the development of new policies and procedures.
• Focusing on developing business opportunities from both new and existing clients, initially with close support and mentoring from the senior management team
• Maximizing sales opportunities from our existing client base
• Responsible for promoting and selling bank’s services to corporate marketplace across a range of industries
• Creating new opportunities for field sales staff
• Managing sales opportunities to meet or exceed challenging growth targets
• Ensuring all opportunities are identified, developed and closed and that customer satisfaction results in repeat and expansion business
• Consistently maintaining our highly ethical and professional approach to all current and prospective clients
• Successfully handled all public relations issues.
• Worked with new customers in the development of new accounts and the implementation of new systems
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
• Opening accounts to new employees of approved list of companies
• Sourcing credit cards in different kinds of markets
• Meeting the KYC norms policy of the bank
•• Assisted customer with style, size, and accessory matching
• Going out of the market to sell the product
• Generated repeat business through successful client follow up
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products
• Worked with the key account to jointly establish sales forecasts, conveyed these forecasts to manufacturing, and met with manufacturing and logistics to ensure timely equipment delivery
• Distributed key account sales reports by branch to region managers and senior staff and reviewed sales goals with region managers
• Meet with dealers, end-users, and the sales force to define new product requirements and work with product development
• Analyze competitive product offerings in terms of features and benefits as well as price points
• Answered phones, greeted and assisted visitors, and handled general administrative duties, such as filing, faxing, copying and mailing
• Prepared weekly report for the management
• Responsible for filing important documents concerning the company