Shibin Thomas George

• Analysed supply chain performance data using Advanced Excel and Power BI, developing reporting dashboards to
improve visibility of freight costs, supplier lead times, and operational performance trends.
• Monitored inventory movement of raw materials and finished products through cycle counting, stock reconciliation, and
digital inventory tracking, maintaining accuracy across 500+ stock records.
• Coordinated outbound shipment planning, dispatch schedules & container utilization tracking for 20+ export shipments.
• Prepared and verified export documentation including commercial invoices, packing lists, dispatch reports, and shipment
records, ensuring compliance with international logistics requirements.
• Collaborated with production, warehouse & logistics teams in improving workflow efficiency & reducing operational delays.
• Monitored supplier performance, material availability, and delivery timelines to support smooth supply chain operations.

• Executed high-volume order fulfilment operations through effective utilization of batch-picking and zone-picking
methodologies within a technology-driven warehouse environment.
• Maintained 98% inventory accuracy through cycle counting, stock verification, and discrepancy resolution procedures.
• Coordinated inbound and outbound logistics activities including product movement, dispatch preparation, and delivery
scheduling to support timely fulfilment of customer orders.
• Operated Warehouse Management Systems (WMS) to update inventory records and monitor order processing activities.
• Improved order accuracy through quality checks, accurate picking, packing, and adherence to operational standards.
• Maintained organized warehouse areas to support efficient product flow and operational productivity.
• Collaborated with team members to achieve daily fulfilment targets and ensure smooth warehouse operations.
• Followed health, safety, and compliance procedures to maintain a safe and efficient working environment.

• Conducted detailed quality inspections on premium product lines, ensuring compliance with strict retail standards and
minimizing defect-related dispatch issues.
• Coordinated dispatch operations with logistics teams, ensuring timely & error-free delivery of around 150+ daily orders.
• Conducted product verification and compliance checks to maintain consistency with company quality requirements.
• Collaborated with warehouse staff and supervisors to ensure seamless communication flow, improving order processing
efficiency and reducing operational delays.
• Supported inbound and outbound logistics activities including sorting, labelling, and staging of goods for distribution.
• Maintained organized warehouse operations to improve picking speed and operational efficiency.
• Followed health, safety, and operational standards while meeting daily productivity targets in a fast-paced environment.

• Delivered exceptional customer service in a fast-paced hospitality environment, ensuring a positive dining experience
and promptly resolving customer queries and concerns.
• Coordinated with kitchen, service, and management teams to optimize order fulfilment and maintain service standards
for 200+ customer orders daily.
• Managed customer interactions professionally, building strong rapport and contributing to high levels of customer
satisfaction and repeat business.
• Maintained clear communication among team members and supervisors to facilitate efficient workflow, problem
resolution, and operational effectiveness.