Shiblon Layugan

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Marketing Related Activities:
1. Lead Generation through the following activities:
a. Finding Exhibitions/Shows where the company can participate. I am responsible for processing documents needed for the application. List of exhibition participated:
i. SAUDI Plastics & Petrochemical 2016
• Generated over SAR 5 Million Revenues
ii. ARABPLAST
• Generated over SAR 3 Million Revenues
iii. AFED 2016
• Generated over SAR10 Million Revenues
2. Website and Social Media:
a. Primary responsible for the update of the content of the website and maintaining the social media sites like Facebook, LinkedIn, Twitter, and Google+.
b. Lead Generation through research through the internet and social sites mainly LinkedIn.
3. Media Tools
a. Design and development of product brochures and posters for an introduction of the company which can be used in magazines and newspapers.

Customer Related Activities:
1. Prepare account related work like preparing selling proposal and all types of paperwork related to credit notes, shipping and collection with the exception of typing certificate of origin and getting paper work legalized from governmental authority. Inquiry files from customers, cost sheet handling & sales quotation.
2. Maximize sales from current product offering and new products to achieve sales goals.
3. Handle customer complaints, ensure proper fill up of complain form and deliver findings after discussion with Sales Manager.
4. Provide customers with delivery and shipping status reports.
5. Follow up on collection of dues and make sure customers comply with sales agreement.
6. Make maintenance call, research customer website for possible offering and cross check with offering for possible match or possible development of new products.
7. Maintain customer contact by e-mail, phone and/or personal meeting
Prospect Related Activities:
1. Identify new prospects
2. Contact and qualify new prospects as per departmental strategy.
3. Maintain prospect contact by phone, e-mail and/or personal meeting.
Project Management Activities:
1. Preparation of reports on a daily basis "Daily Production Meeting"
2. In charge of all tracking sheets which includes order tracking, invoice tracking & design delivery tracking.
3. Communicates the details of Sales Order to Design Department and Production Department.

Played a major role on creation of processes related to Sales, Product Stewardship and Transportation (WMS-15). We based the processes of Wahaj from the requirements for ISO 9001, ISO 140001, and OHSAS 18001, AS 9100. Being an administrator has the responsibility to Document, Maintain, Implement and measure effectiveness of the processes and procedures created to meet the standards; These processes are:
1. Inquiry Processing
2. Sales Processing
3. Customer Specifications Processing
4. Customer Complaint Handling
5. Customer Satisfaction Analysis
6. Material Stewardship
7. Delivery Procedures
8. Post Delivery Services
9. Customer Communication
10. Coordinates with WMS advisors and WAHAJ advisors on WMS and Best practices requirements issues / clarifications / Variance and Exemption permits respectively

• Sales and Marketing through Facebook Advertising.
• Client Assistance on payment and delivery details.
• Product Presentation to different resellers.
• Planning sales strategies to surpass previous sales revenue.
• Generated over 50, 000 Facebook followers and 2, 000 Instagram Followers

• Building of Reports and Analysis of a prospective clients to the Account Directors and find out ways to get into the targeted companies.
• Updating of Sales Activities through Salesforce.com
• Perform different Data Analysis to determine strength and weaknesses of targeted clients.
• Accounting and Bookkeeping of Expenses made by the Sales team in chasing up certain clients.

• Main Representative for GOLACTA food supplements.
• Generate sales an average of USD 1, 500 - 4, 000 per day.
• Manage Day to Day Sales record through Amazon.com
• Generating of Monthly Revenue Report

• I handle emails and schedules.
• I assist in the training and conferences conducted by the President.
• Train other missionaries to apply effective methods of inviting others to listen.
• Assist in the different Administrative works of the President.
• Budget planning and financial reporting to the President.
• Travel to different areas for training and development

• Inventory Management for the Institution
• Daily recording of Expenses through IMOS(Church Owned Accounting System)
• Keeping track of monthly budget and make sure we don’t exceed to budget
• Make and update contracts for the owners of the apartments we lease.