Sr Travel Desk Executive
Alphard Maritime Pvt Ltd
Total years of experience :16 years, 6 Months
• Work closely with travel agents for all travel related inquiries of internal customers and maintain Good Interactions.
• Market intelligence about latest travel trends, travel related discounts and offers.
• Ensure travel vendors and agents management on a regular basis and keep track of their performance and pricing comparison.
• Identify partnership options with airlines and other travel intermediaries to reduce travel costs and dependencies.
• Always provide multiple travel options with effective pricing discounts and deals.
• Sensibly be price conscious and intellectually innovate and provide recommendations to keep the travel related costs minimum.
• Conduct relevant searches online and through vendor networking to identify travel offers and best ways to barter frequent flyer miles.
• Maintain a track record and analyze travel numbers and forecast annual travel budgets v/s actual travel costs and provide reports to management on a monthly/quarterly/annual basis.
• Update all reports and travel related activities in softwares and spreadsheets as required.
• Be willing to work as required to ensure work is completed on a timely basis and provide support across the company.
• To coordinate with various assigned vendors and obtain multiple travel options, booking quotes related only to tugs and Barges/crewing, security operations, seamen fares, etc.
• Good working knowledge of seamen fares, rules & regulations
• Aware of visa processing rules and regulations and able to independently execute visas for employees
• Attending queries through emails & phone calls on a timely basis (quick & accurate response time)
• Designing & Preparing appropriate Itineraries for domestic and international travel as requested by the concerned department.
• Handling & Processing bookings through coordination with the Operations Team and the assigned travel companies
• Send pre inquiry to all the vendors and propose the most economical and convenient option for travel
• Work closely with travel agents for all travel related inquiries of internal customers and maintain Good Interactions.
• Market intelligence about latest travel trends, travel related discounts and offers.
• Ensure travel vendors and agents management on a regular basis and keep track of their performance and pricing comparison.
• Identify partnership options with airlines and other travel intermediaries to reduce travel costs and dependencies.
• Always provide multiple travel options with effective pricing discounts and deals.
• Sensibly be price conscious and intellectually innovate and provide recommendations to keep the travel related costs minimum.
• Conduct relevant searches online and through vendor networking to identify travel offers and best ways to barter frequent flyer miles.
• Maintain a track record and analyze travel numbers and forecast annual travel budgets v/s actual travel costs and provide reports to management on a monthly/quarterly/annual basis.
• Update all reports and travel related activities in softwares and spreadsheets as required.
• Be willing to work as required to ensure work is completed on a timely basis and provide support across the company.
• To coordinate with various assigned vendors and obtain multiple travel options, booking quotes related only to tugs and Barges/crewing, security operations, seamen fares, etc.
• Good working knowledge of seamen fares, rules & regulations
• Aware of visa processing rules and regulations and able to independently execute visas for employees
• Attending queries through emails & phone calls on a timely basis (quick & accurate response time)
• Designing & Preparing appropriate Itineraries for domestic and international travel as requested by the concerned department.
• Handling & Processing bookings through coordination with the Operations Team and the assigned travel companies
• Send pre inquiry to all the vendors and propose the most economical and convenient option for travel
• To answer Shipping Company queries pertaining to ticketing and related issues to Travel agent.
• Resolving Shipping Crew issues with regards to Visa.
• Booking Tickets for Air Travel Through Galileo CRS System.
• Assisting Shipping Crew by preparing their Immigration letter and completing their visa formalities.
• Hotel Bookings (international & domestic)
• Arranging Visas.
• Creating Client profile for Shipping company and their crew.
• Taking care of all travel details & managing Records
• Co-ordination with Shipping Company & Clients for Travel Requisition before issuances of Ticket.
•Managing the office operations and requirements.
•Organizing senior management events, Team meeting, conference call, field visit, meetings lunches, dinners.
•Perform all others duties as directed.
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• To answer Shipping Crew queries pertaining to ticketing and related issues to Travel agent.
• Resolving Shipping Crew issues with regards to Visa.
• Arranging Agent for Shipping Crew on their arrival at different ports.
• Assisting Shipping Crew by preparing their Immigration letter and completing their visa formalities.
• Hotel Bookings (international & domestic)
• Arranging Visas.
• Negotiations with hotels, airlines & travel agents for best corporate rates.
• Taking care of all travel details & managing Records
• Managing Billing Records from portals & agents
• Co-ordination with accounts for vendor payments.
• Vendor Management .
• General Administration and looking after petty cash.
• Coordinate staff meetings and organizational events, including preparation and follow-up .
• Managing the office operations and requirements.
• Issuing Eticket in Amadeus CRS
To answer Shipping Crew queries pertaining to ticketing and related issues to Travel agent.
. Resolving Shipping Crew issues with regards to Visa.
. Arranging Agent for Shipping Crew on their arrival at different ports.
. Assisting Shipping Crew by preparing their Immigration letter and completing their visa formalities.
. Hotel Bookings (international & domestic)
. Arranging Visas.
. Negotiations with hotels, airlines & travel agents for best corporate rates.
. Taking care of all travel details & managing Records
. Managing Billing Records from portals & agents
. Co-ordination with accounts for vendor payments.
. Arranging local transportation (Company owned pool vehicles/ private taxis) for travel
To provide prompt telephone assistance and resolution of problem to travel agent for functional and technical issues relating to all Galileo product thereby ensuring client satisfaction & enhancing productivity.
. To answer travel agent queries pertaining to ticketing and related issues on Galileo software.
. Assisting travel agent on amendment, Cancellations, and Revalidation Existing booking and no related booking queries on Galileo.
. Resolving Travel agent issues with regards to fare queries on various airlines.
. Resolving Travel agent queries relating to airline problems.
Responsibilities include
Handing Chargeback for Visa, Amex, Mater Card & Discover
. Handing Inquires for Amex
. Pre Compliances cases for visa, Amex, Master Card & Discover
. Pre Arbitration cases for visa, Amex, Master Card & Discover
• Air Reservation & Ticketing on Galileo CRS System for 9W, S2, IC AI issuing Automated & Manual Tickets for 9 W.
• Handing Customer Queries & E-mail Based Support.
• Constructing itinerary, fares & Tour Packaging.
• Curies booking & doing visa processing for clients.
securing 2nd class
securing 2nd class
DISTINCTION
securing 2nd class