Call Coordinator
TECHNO BLUE SAMSUNG SERVICE CENTER
Total des années d'expérience :19 years, 1 Mois
Give out accurate service center location over the phone.
Take and relay message.
Greet politely all the customers call / enter in the service center.
Handling crises, supervising and providing customer service.
Assisting customer complaints and needs.
Open customer accounts by recording important information.
Supporting outfield technicians to track customer records and history.
Recommends some solutions and expertise to solve the product problem.
Prepares daily report and monitoring customer record.
Contributes to team effort by accomplishing related results as needed.
Uphold strong customer service standards, greetings, expedient customer response.
Receive and sort emails.
Support customer with the spare parts they want to buy.
Coordinate with store keeper and technicians for customer inquiries and needs.
Process customer payment using Cards.
Receive carry in customer with units to be repair.
Calculating daily in and out sales.
Breaking down daily income before depositing in a bank.
Coordinating with the buyers according to their needs.
Hands on all the daily profits to the owner.
Encoding and updating daily productions.
Coordinate to all department-head to organize the smooth flow of the records.
Verify the records in the system to be precise to the total of the production been generated in a day.