shihabudheen abdulsamad

UAE Working on fiber to the home project (FTTH). Monitoring, updating, and
troubleshooting solutions for fiber network distribution. Dispatch and scheduling of daily workload.
Ensuring stock/material availability for contractors and vendors, ensuring that all
work performed is in accordance with established practices, procedures & local
legislation.
provisioning/upgrade of networks vendors. KPI and SLA management for provisioning services.
• Manage phone calls, emails, and correspondence
. Maintain filing systems (physical and digital)
Greet visitors and provide general support to staff
Schedule meetings, appointments, and maintain calendars
Maintain confidentiality of sensitive information
Technologies
◦ Basic knowledge in DWDM
◦ Familiarity with optical test equipment
OTDR
• Monitoring update and troubleshooting solutions for fiber network distribution
from OLT to FDH (fiber distribution Hub)/Mini ODF/customer end.which is widespread
web of fiber optics cables & related infrastructure (OLTs/FDH / ODF / Splitters / ONTs)
• Provisioning includes Triple Play services (FTTH, FTTP, FTTB) Enterprise Customers
(DATA Circuits), leased line etc.
◦ Act as primary point of contact for outages and
escalations.
Operating and Managing of softwares like Corporate Billing Customer Management,
(CBCM) Support for Provisioning Management System (PMS) Network resource
management system (enRM)
Managing Central sales system. Using the GIS software to ensure the network
availability of customers. Online support for back end configuration for GPON network
through motive and FTA (field technician assistant.

UAE Schedule tasks to field technicians, analyze and update appointments, escalate
difficulties, monitor appointment missed cases, and ensure all scheduled tasks are
attended to by the end of the day.