sales development representative
Deliveroo
Total years of experience :15 years, 10 Months
Job profile was to reach out to top rated restaurants in UAE and bring them on the platform.
Responsible for end to end onboarding of restaurants and serving as a liaison between the restaurant and the Account Managers. Additional job responsibilities included occasional field trips to better understand the business market.
Part of the Sales and Marketing team, job profile includes serving as a liaison between the service and delivery teams and also marketing new and existing line of products.
Primary responsibility is to make outbound calls to existing customers and update about new products and promotions.
Responsible for revenue based target and repeat orders from satisfied customers.
Additional responsibilities include mentoring new agents, training on process and preparing Director-level Sales reports.
Successfully trained and set up an offshore call center for TeleSales.
Job profile includes coordinating with the Sales team in Mumbai and setting up appointments with prospective customers for Company deals.
Explaining benefits and providing add on packages as a part of Premium Corporate Offer.
Additional job responsibilities include managing Client Van (On The Go Van from Etisalat)
Serco Global Services from Sep 2014 to March 2015 as a Team Lead - Abu Dhabi Islamic Bank
Worked as a Team Lead for Phone Banking and Tele Sales.
Handled 15 consultants to take inbound calls to assist Bank Within Bank (BWB) customers for Customer Service/Sales.
Handled client interaction meetings for the betterment of the process as in when required.
Job profile also includes assisting in the transition phase for a seamless business process.
Also handled Premier Banking/SME Banking portfolios.
Adhoc job responsibilities :
Managing Queue to ensure Service level is kept at the maximum.
Conducting interview rounds with prospect candidates to keep up with process expansion and requirement.
Conducting Performance Review with associates and explaining growth path to them for annual appraisals.
Raising incident reports and coordinating with the IT Team in case of any issues with system access.
Working as a Sr. Technical Consultant. Handling inbound customer queries and resolving technical issues with the assistance of online tools simultaneously adhering to Quality guidelines as defined by the process. Job profile also demands mentoring/coaching new agents and providing training sessions on commonly faced issues whenever necessary.
Promoted as an SME in Feb 2011 and Team Manager in Sep 2011
Job profile :
Assisting consultants with on-call queries and coaching them on new process guidelines.
Grooming new agents to ensure they are on Auto Pilot and need minimal assistance.
Achieving client defined targets along while maintaining quality and hygiene simultaneously.
Also handled Team Coach roles.
Was awarded the Best Team Manager in Sep 2011 and May 2012 and the Best Coach from June 2012 till Jan 2013 and in Feb and April 2013
Job profile :
Providing training and coaching to new consultants.
Managing consultant level issues and addressing them in a timely manner.
Taking care of escalations and providing manager assistance.
Hiring the best candidates from an Operations point of view.
Being a part of Client Calibrations and providing inputs for the betterment of the process.
Preparing and presenting data for the site to the client and forecasting future results.
Stepping up to handling Team Managers in a crisis situation when the Sr Team Manager is not in the office. Taking brainstorming sessions on improving performance with Team Managers.
Accenture Services Pvt Ltd from Nov 2007 - Feb 2010
Worked as a Sr. Consultant for AT & T.
Job profile includes handling inbound queries and achieving client defined targets.