Spa and Recreation Receptionist
Le Meridien Abu Dhabi
Total years of experience :8 years, 8 Months
• Greet and assist visitors and guests arriving on Spa Reception
• Taking reservations for Spa massage bookings and other recreational reservations
• Handling telephone and emails
• Manage Spa and other reservations using the system(Software -Book for Time)
• Handling the payments for massages, daily entrances, Memberships, personal trainings and other recreational services.
• Ensure great quality of service has been provided to all the guests in overall spa and recreational area (Pool, beach, Gym, Tennis courts, Squash courts, volleyball courts, etc.
• Maintain cleanliness and neatness all over the spa and recreational area.
• Allot the duty roster for the staffs (Lifeguards, Therapists and Attendants).
• Preparing staff incentive reports and processing.
• Submitting payrolls to HR department
• Ordering and handling spa utilities and products.
• Monitoring in house guests, members and walk in guests and resolving guest complaints.
• Coordinate memberships and promote and enrolling new memberships.
• Welcomed guests upon entry to the hotel, assisted with check in and check out.
• Answered phones, booked reservations, respond to emails and electronic reservations.
• Managing group bookings for conferencing, the restaurant and accommodation.
• Kept records of occupied rooms and guests' accounts.
• Prepared check out receipts and collected payments from departing guests.
• Manage room reservations using a computerized reservations system (Software - HOTELIER)
• Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
• Answer telephone calls and transfers these to guest rooms
• Take and relay telephone messages for hotel guests and others
• Prepare bills, handle and process checkouts, take payments
• Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
• Deal with complaints and problems
• Answer queries of guests about various information and services of the hotel
• Do other administrative and hospitable functions assigned from time to time
• Arranges flight ticket bookings, visas and all other itineraries for the manager's business travel purposes.
• Maintains vital information like staff directories, emergency contacts and others for providing reference to the clients and other staff.
• Greet and assist visitors and guests arriving on front desk
• Answer phone in a friendly and helpful manner.
• Compute basic arithmetic for room booking and other charges
• Operated the switchboard, messages and enquiries in an disciplined manner
• Manage room reservations using a computerized reservations system (Software - HOT SOFT)
• Dealing with late arrivals and assisting with early checkouts.
• Help guests with their things including luggage and other valuables
• Take and relay telephone messages for hotel guests and others
• Prepare bills, handle and process checkouts, take payments
• Maintains the cleanliness and neatness of the reception area
• Performs other front desk and customer service duties to ensure efficiency and effectiveness at work.
• Do other administrative functions assigned from time to time