shikha shah

Overseeing the seamless flow of diamonds, ensuring optimal efficiency in
the logistics and operations department of the organization.
• Manage daily digital operations across e-commerce and customer service platforms.
• Oversee online sales channels to optimize performance and drive revenue growth.
• Enhance customer support quality by improving processes, workflows, and response times.
• Analyze data to identify sales trends, customer behavior patterns, and growth opportunities.
• Implement digital tools and efficient workflows to boost team productivity and operational
efficiency.
• Coordinate cross-functional teams to ensure alignment and seamless execution of business
operations.
• Leverage data-driven strategies to streamline operations and maximize profitability.
• Collaborate with internal departments for smooth end-to-end project execution.

Overseeing the seamless flow of diamonds, ensuring optimal efficiency in
the logistics and operations department of the organization.
• Oversaw the efficient flow of diamonds, ensuring streamlined logistics and operational
excellence.
• Led and mentored team members to boost efficiency and elevate service standards.
• Managed the secure and timely collection of diamonds.
• Verified diamond authenticity in alignment with platform standards.
• Handled complex logistics, including imports, returns, and exports, ensuring regulatory
compliance.
• Provided end-to-end support to suppliers, ensuring smooth transactions and prompt issue
resolution.

• Handling orders received on the website, and in Hand orders
• Managing replacement process for the returned products
• Handling customer support through calls and Email
• Ensuring efficient workflow
• Maintaining weekly / monthly reports of the company
• Managing the inventories, restocking products as per demand
• Managing the bulk order queries
• Making sure the delivery is on time
• Handling payroll & basic accounting for the firm
• Documenting operations & training new employees
• Handling communication with vendors
• Handling Etherbits platform, Cashfree, Paytm, payment gateways

• Finding the right fit for the job
• Manage work timelines for the employees
• Integral part of employee engagement activities
• Ensuring employee job satisfaction
• Building strategy for effective employee performance

• Maintained employee relationship.
• Scheduled interview for suitable candidates.
• Performed the joining process for the new employee.
• Handled minor legal affairs of the company and managed the companys monthly budget.
• Handled multiple social media accounts for the company.

• Delivered skills instruction and motivational coaching to individuals and groups.
• Single-handed management of summer camp program with more than 30 participants from
varied age groups (ranging from 10 years to 40+ years).
• Implemented promotional activities for the Institute resulting in over 10% increase in student
enrolment.

• Ensured quality customer engagement by assisting the clients in the retail section along with
giving targeted technical advice based on their queries.
• Promoted in-house products.
• Liaised with the team maintaining stocks within the warehouse.