Shikher Goel Shikher Goel

TERRITORY MANAGER at costa coffee

• India - Delhi
• My current job since September 2013

 Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
 Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
 Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
 Café Manager in recruiting, interviewing, and hiring team members
 Conducts performance appraisals, takes disciplinary action, motivates and trains
 Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
 Ensures food quality and 100% customer satisfaction
 Ensures complete and timely execution of corporate & local marketing plans
 Has authority to hire and fire (or participate in those decisions)
 Champions recognition and motivation efforts