Shiksha Suvarna

Analyzing customer requirements for circuits to be connected at ATM’s for Fire Alarms, POTS lines, Range of VOIP DID’s and communicating for the Carrier Management Services team.
•Providing suitable training to new joiners’ in the Technology department on Circuit Disconnects.
•Appointed to head the NPIC/NPAC project which involves researching orders on the different applications that have made it through clearance without internal approval for auditing purposes.
•Perform the role of an internal consultant within technology and business groups by evaluating current processes and recommending new e-commerce solutions that reduce costs or extend current capabilities.
•Act as liaison between client area, technical organization, and other affected areas by planning, conducting, and directing the analysis of highly complex business problems to be solved

Business Intelligence)
Hewlett Packard Enterprise
•Based on client requests, aligning different charge codes in the corporate data warehouse to match the products with the physical inventory.
•Analyzing and consolidating the product hierarchy based on client requirements and delivering the revised and final version of the report within a specific deadline to them.
•Incident Management and Report Writing - Streamlining procedures with all current on-going incidents and generating detailed reports for clients.
•Creating infographics to pinpoint recurring incidents, their impact and problem resolution.
•Experienced with the HPSM tool to handle all incidents and problems logged by the user.
•Continuous updating of financial data on a day to day basis for smooth operation.
•Designed website using Square space. (www.zugzwang.in)
•Created pamphlets, posters and collaterals using Canva.
•Analyzed competing priorities, financial/resource constraints, and schedule considerations to determine costs and benefits of change requests.
•Worked collaboratively with internal and external teams to ensure successful project outcomes. Was also handling the year-end activities that stretch over a span of 3 months.
•Increased customer service scores by having my team initiate conversations with the customers
•Supervised a team of 6. Also prioritized and delegated various tasks making sure they met the deadline.