Shilpa Shivdasan

Act as the first point of contact for all HR related activities in the Company in Qatar & Kuwait.
 Develop and implement HR strategies and initiates aligned with the overall business.
 Bridge management and employee relations by addressing demands, grievance or other issues which arises in the business.
 Manage the recruitment process and selection process for both Qatar & Kuwait business.
 Keep track of the work visas issued to the candidates and/or recruitment agencies and ensure relevant department heads are aligned with the new employees’ joining dates
 Responsible for handling the documentation of staff accommodation; planning the availability of accommodation for new employees.
 Maintain the entire group’s job description for all positions.
 Delivering the new employee induction and assist them during their few days in the company.
 Resolving conflicts through positive and professional mediation.
 Carry-out necessary administrative duties.
 Creating clear and concise reports.
 Update human resources policies and procedures.
 Maintaining historical employee records by designing a filing and retrieval system
 Preparing HR-related manuals when required.
 Making Travel Authorization, preparing ticket booking, re-booking, and reservations of room, exit permit and visa, calendar invitation for any important message/information that needs to be communicated.
 Any other duties as directed by CFO.

 Act as the first point of contact for all human resource related activities in the Hospitality Division.
 Prepare Request for Employment (RFE) through coordination with recruitment team, HRBP and hiring managers to complete documents and submit for approvals and further processing.
 Thorough Checking/validation for all documents related to HR requests prior sending for further processing to the HRBP.
 Conduct Reference checks on applicants, should they are short listed upto Grade 12 if they are not referred by a Recruitment Agency.
 Work closely with HRBP and recruitment team to collect signed Offer Letters and other related documents for work visa application.
 Keep track of the work visas issued to the candidates and/or recruitment agencies and ensure relevant department heads are aligned with the new employees’ joining dates.
 Making Travel Authorization, preparing ticket booking, re-booking, and reservations of room, exit permit and visa, calendar invitation for any important message/information that needs to be communicated.
 Responsible for handling the documentation of staff accommodation; planning the availability of accommodation for new employees.
 Attend to GM’s administrative requests (new projects ex: ISO certification) requiring high level coordination and promptness.
 Assisting employees in the process of acquiring their health certificates in light of the predefined guidelines of the Ministry of Health.
 Mentor, coach and conduct training to subordinates (ex-new policy and procedures, SLAs, contract management and legalization, health and safety.
 Manages performance, taking corrective action, where required, on poor performers in line with group HR policy of the direct reports.
 Prepare the monthly attrition report.
 Develop system or tracker/ database regarding employee life cycle, i.e, date of joining, ticket entitlement, leave days taken/availability, etc
 Establish long term relationships among employees and hiring managers, understand their roles and if required provide assistance on business related issues to expedite administrative and basic HR related required provide assistance on business related issues to expedite administrative and basic HR related functions.
 Responsible for handling staff grievances and disciplinary matters to the agreed Group Standard.
 Any other duties as directed General Manager.

 Act as the first point of contact for all human resources related activities.
 Initiate and lead human resources programs and projects.
 Conduct research through various methods to identify a problematic situation or find the cause as per Company Law.
 Provide advice and recommendations to HR Manager for resolutions of daily issues.
 Assist in recruiting, training and management of personnel.
 Assist in the developments and integration of policies.
 Developing, revising and implementing HR policies and procedures.
 Prepare the payroll for the Department.
 Paperwork for new hires and coordinate their PF and ESI.
 Any other duties assigned by HR Manager.

 Act as the first point of contact for all human resource related activities.
 Handle HR related documentation and records.
 Assist in reviewing and entering data from human resource documentation.
 Prepare the payroll for the department.
 Updating the on board list of new employee in the system.
 Making Travel Authorization, preparing ticket booking, re-booking, and reservations of room, exit permit and visa, calendar invitation for any important message/information that needs to be communicated.
 Check on accounts receivable and payable.
 Paperwork for the new employee and Task force.
 Coordinate with the HR Manager/Recruitment to all incoming new talents and implement arrival experience.  Any other duties as directed HR Manager.

 Update the reservations in central reservation system.
 Update the types of rooms available as well their location layout.
 Update selling status, rates and benefits of all package plans to the guests.
 Coordinate with the managers regarding the credit policy of the hotel and how to code each reservation.
 Update with the cancellations and modifications information to front desk
 Update room revenue and occupancy forecast to the manager.
 Handle all enquiries via phone and emails.

Registers guests and assigning of rooms to the guests. Accommodates on special requests whenever required  Assigns in pre-registration and blocking of rooms for reservations.  Used to proper checking of cash and cash handling policies and procedures.  Used update room status and send the reports to other departments like housekeeping, and F&B Service.  Uses to give suggestions on selling techniques to sells rooms and to promote other services of the hotel.  Used to co-ordinate with housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests.
 Used to co-ordinate with reservation department. Take same day reservations and future reservations when necessary and knows the cancellation procedures
 Files room keys.
 Knows how to use front office equipment’s.
 Process guest check-outs.
 Post and files all charges to guest, master and city ledger accounts.
 Attend department meetings.
 Used to report any unusual occurrences or requests to the manager.
 Used update the duty-chart of the employees