شيماء ممدوح مبروك أبوزيد

Temporary team leader in Telecom Egypt في Xceed

• مصر - القاهرة
• يونيو 2006 إلى ديسمبر 2012

1. June 06 till July 08 Customer Service Representative - Telecom Egypt account inbound agent.
2. Responsible for training new hire for product & system & monitor their calls.
3. Delegated as a team leader during absences of my team leader.
4. August 2008 till July 2009 member in assist team for inbound agent.
5. August 2009 till Jan 2010 outbound agent in Data Enrichment project for Telecom Egypt.
6. Jan 2010 till September 2011 Back office agent - Telecom Egypt account
7. Training new agent for on line team which is responsible for ‘’Telecom Egypt’’ Facebook account
8. October 2012 till December 2012 temporary team leader in Telecom Egypt account - Inbound Dep.