شيماء حواس

instant, commercial, literary and educational documents.

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Tests customer and account system changes and upgrades by inputting new data; reviewing output.

Secures information by completing data base backups.

Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

Writing businesses emails to the customers and the management.

Being a link between the customers and the administration.

Solving any problems of the customer or internal and offer IT support via emails.

Dealing with and handling the management internal over view and follow up emails.

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

▓ ▓ my job role was to ::

▓ Welcome clients and present the company in the best light possible, maintain the general filing system and file all correspondence and Provide word processing and secretarial support.

▓ Provide office support services in order to ensure efficiency and effectiveness within the
Office

▓ Receive, direct, relay telephone messages, and fax messages

▓Direct the clients to the appropriate staff member

▓Maintain the general filing system and file all correspondence

▓ Assist in the planning and preparation of meetings, conferences and conference
telephone calls

▓ Respond to public inquiries

▓ Provide word processing and secretarial support

▓ Type confidential documents on a word-processing system & Perform other related duties as required .


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>> my job role was to ::

>>> Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

>>> Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.

>>> Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.

>>> Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.

>>> Maintains customer confidence and protects operations by keeping information confidential.

>>> Secures information by completing database backups,
Provides historical reference by utilizing filing and retrieval systems.