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Shine Dominic, Operational Manager

Shine Dominic

Operational Manager·Rigid Industries

United Arab Emirates

Bachelor's degree, Commerce And Business Administration

Work experience

Total years of experience: 18 years, 10 months

Operational Manager

May 2024 - Present

Rigid Industries

Abu Dhabi, United Arab Emirates

May 2024 - Present

• Spearheaded multiple projects, achieving 100% on-time completion
• Coordinated daily team operations to align with strategic organizational goals.
• Negotiated cost-effective terms, ensuring quality reducing operational costs.
• Improved interdepartmental communication channels, enhancing data accuracy.

Company industry:
Industrial Production

Operation & Sales Support Manager

May 2023 - May 2024

JUMA AL MAJID

Abu Dhabi, United Arab Emirates

May 2023 - May 2024

Increased sales revenue by 80% through goal-oriented sales strategies.

Strengthened client relations, achieving a 98% satisfaction & increasing retention.

Attained 60% sales volume from existing clients and 30% from new clients.

Expanded supplier network 90%, improving supply chain efficiency and availability

Company industry:
Printing
Job role:
Administration

Operation & Sales Support Manager

May 2023 - May 2024

Juma Al majid

Abu Dhabi, United Arab Emirates

May 2023 - May 2024

• Increased sales revenue by 80% through goal-oriented sales strategies.
• Strengthened client relations, achieving a 98% satisfaction & increasing retention.
• Attained 60% sales volume from existing clients and 30% from new clients.
• Expanded supplier network 90%, improving supply chain efficiency and availability

Company industry:
Automotive Dealership & Distributor

Operation Team Leader

March 2022 - April 2023

NOON.com - Noon Food

Abu Dhabi, United Arab Emirates

March 2022 - April 2023

Managed a team of 800+ riders, ensuring 100% on-time deliveries & services.
Addressed client delivery issues promptly, achieving 100% customer satisfaction.
Reduced system errors by 60% through efficient ticketing and issue resolutions.
Conducted performance evaluations, increased staff efficiency and team growth.

Company industry:
Business Support Services

Operation Team Leader

March 2022 - April 2023

Noon.com

Abu Dhabi, United Arab Emirates

March 2022 - April 2023

• Managed a team of 800+ riders, ensuring 100% on-time deliveries & services.
• Addressed client delivery issues promptly, achieving 100% customer satisfaction.
• Reduced system errors by 60% through efficient ticketing and issue resolutions.
• Conducted performance evaluations, increased staff efficiency and team growth.

Company industry:
Internet & E-commerce

Logistics Team Leader/Storekeeper

July 2019 - March 2022

NOON.com - Noon Xpress

Dubai, United Arab Emirates

July 2019 - March 2022

Ensured 100% shipment accuracy by coordinating closely with vendors.
Led the team in managing escalations & created AWBs, ensuring smooth handling and warranty claim processes.
Scheduled shifts and optimized resource allocation to meet operational demands.
Trained over 1, 000 staff members on compliance and SOPs, maintaining a high standard of warehouse operations.

Company industry:
Business Support Services

Logistics Team Leader/Storekeeper

July 2019 - March 2022

Noon.com

Dubai, United Arab Emirates

July 2019 - March 2022

• Ensured 100% shipment accuracy by coordinating closely with vendors.
• Led the team in managing escalations & created AWBs, ensuring smooth handling and warranty claim processes.
• Scheduled shifts and optimized resource allocation to meet operational demands.
• Trained over 1, 000 staff members on compliance and SOPs, maintaining a high standard of warehouse operations.

Company industry:
Internet & E-commerce

Operation & Sales Coordinator

July 2017 - July 2019

NOVELTY FACILITY MANAGEMENT

Abu Dhabi, United Arab Emirates

July 2017 - July 2019

• Increased sales revenue by 80% tailored contracts, pricing strategies.
• Identified and secured three high-net-worth clients, generating new business.
• Collaborated with design teams to create accurate quotes, invoices and updates.
• Monitored stock levels and delivery schedules, coordinating to meet timelines.

Company industry:
Home & Office Furniture

Sales Account Manager

August 2017 - September 2017

SysSense Telecommunications LLC

Abu Dhabi, United Arab Emirates

August 2017 - September 2017

Strategic planning for future development, developing the pipeline of new business.
Generating new Sales inquiries, creating proposals and specifications.
Crafting training programs, conducting workshops and seminars.
Generating Competitive analysis, contract review with new clients.

Company industry:
Business Support Services

Business Development Manager / Senior Sales

December 2012 - June 2017

GULF COMMERCIAL GROUP

Abu Dhabi, United Arab Emirates

December 2012 - June 2017

Led strategic outreach and negotiation efforts, and contributing to $2M in revenue.
Cultivated strong client relationships, achieving 80% customer retention.
Closed deals through customized proposals and client-focused solutions.
Represented the company at ADNOC EXPO events, increasing brand visibility and client interest.

Company industry:
Printing

Business Development Manager

December 2012 - June 2017

Gulf Commercial Group

Abu Dhabi, United Arab Emirates

December 2012 - June 2017

• Led strategic outreach and negotiation efforts, and contributing to $2M in revenue.
• Cultivated strong client relationships, achieving 80% customer retention.
• Closed deals through customized proposals and client-focused solutions.
• Represented the company at ADNOC EXPO events, increasing brand visibility and client interest.

Company industry:
IT Services

Sales Executive

August 2007 - December 2012

Al Abbas Trading

Abu Dhabi, United Arab Emirates

August 2007 - December 2012

Expanded the company’s market reach by identifying new business opportunities.

Represented the company at multiple ADNOC EXPO events, increasing brand visibility.

Negotiated and closed sales, achieving 100% customer satisfaction and long-term client relationships.

Company industry:
Printing
Job role:
Sales

Education

University Of Calicut

March 2007

March 2007

Bachelor's degree, Commerce And Business Administration

India

GPA (percentage): 69%

GPA (percentage): 69%

Accounting and Finance: Proficient in financial reporting, budgeting, and investment analysis, with a solid understanding of evaluating financial performance and profitability. Management: Knowledgeable in organizational behavior, strategic planning, and project management, which allows me to make informed decisions and lead teams effectively. Economics: Trained in microeconomics and macroeconomics, helping me analyze market trends, consumer behavior, and economic policies. Marketing: Skilled in market research, consumer insights, brand management, and digital marketing strategies to drive business growth. Human Resources: Understanding of personnel management, recruitment, performance management, and labor law to foster a productive workplace. Business Law and Ethics: Familiar with legal frameworks and ethical considerations essential for compliance and responsible business operations. Strengths and Abilities: Analytical Thinking: Capable of interpreting data, solving complex problems, and making strategic business decisions. Communication and Leadership: Skilled in clear communication and team motivation, enhancing collaboration and influence within an organization. Project Management: Competent in planning, organizing, and overseeing projects to ensure timely, successful outcomes. This comprehensive education has prepared me for roles in marketing, human resources, and management across various sectors. It has also given me a strong base for future professional growth, including advanced studies or certifications in business and administration.

Government Maharaja Technical Institute

November 2006

November 2006

Diploma, Computer Hardware & Networking

India

Government Saksharatha Computer Mission

June 2000

June 2000

Diploma, Computer Applications

India

Skills

Team Motivator
Expert
Team Motivator
Expert
Leading People
Expert
Leading People
Expert
Administration
Expert
Administration
Expert
Staff Training
Expert
Staff Training
Expert
Daily Operations
Expert
Daily Operations
Expert
Operations Management
Expert
Operations Management
Expert
Administrative Leadership
Expert
Administrative Leadership
Expert
Office and Staff Management
Expert
Office and Staff Management
Expert
Trading and Business Development
Expert
Trading and Business Development
Expert
Vendor and Supplier Negotiation
Expert
Vendor and Supplier Negotiation
Expert
Calendar Management
Expert
Calendar Management
Expert
ERP and Inventory Control System
Expert
ERP and Inventory Control System
Expert
Cross-departmental Collaboration
Expert
Cross-departmental Collaboration
Expert
Compliance and Audit management
Expert
Compliance and Audit management
Expert
Reporting and Documentation
Expert
Reporting and Documentation
Expert
Team Leadership & Monitoring
Expert
Team Leadership & Monitoring
Expert
Client Relationship Management
Expert
Client Relationship Management
Expert
Warehouse & Inventory Control
Expert
Warehouse & Inventory Control
Expert
Office Management
Expert
Office Management
Expert

Languages

English
Expert
Hindi
Expert
Malayalam
Native Speaker
Urdu
Beginner
Tamil
Intermediate

Hobbies

  • Photography Enthusiast
    As a dedicated photography enthusiast, I have developed strong skills in composition, attention to detail, and visual storytelling. Additionally, editing and managing photo collections have strengthened my technical abilities and proficiency in software such as Adobe Photoshop.