Shinobin Stephen

Provide technical support to end users for hardware, software, and network
related issues.
Install, configure, and maintain Windows operating systems, desktop
computers, laptops, printers, and peripheral devices.
Diagnose and resolve hardware and software problems efficiently to minimize
downtime.
Install update and troubleshoot applications such as Microsoft Office, Outlook
and antivirus software.
Configure and support email clients, including Microsoft Outlook, POP3, IMAP.
Join computers to Active Directory domains and manage user accounts,
passwords, and permissions.
Configure network settings including IP addresses, DNS, DHCP and shared
network resources.
Troubleshoot LAN, Wi-Fi and internet connectivity issues.
Install and configure printers, scanners, and network printers.
Perform regular system maintenance, software updates and security patch
installations.
Create and manage user accounts in Active Directory and Microsoft 365.
Provide remote support using remote desktop tools such as AnyDesk,
TeamViewer or Remote Desktop.
Maintain IT asset inventory and documentation of hardware, software and
licenses.
Perform data backup and recovery when required.
Escalate complex technical issues to higher-level support teams or vendors.
Ensure endpoint security by installing antivirus software and following
organizational security policies.
Support video conferencing tools such as Microsoft Teams, Zoom, and Google
Meet.
Document incidents, service requests and resolutions using an IT ticketing
system.
Assist with new employee onboarding by preparing systems, user accounts,
and required software.
Deliver excellent customer service while resolving technical issues promptly
and professionally.

Offer support (L1 and L2) to end users working in the company. Quickly
resolve hardware and software issues to minimize disruptions to operations.
Server Administration
Manage and troubleshoot server systems specifically tailored for companies
Oversee RAID arrays to ensure the safety of data related operations.
Virtualization Specialist
Design supports virtualization solutions with a focus on Hyper V catering to
the requirements of the building material sector Optimize virtual
environments for efficiency and scalability of industry applications.
Network Management
Administer and troubleshoot TCP/IP networks guaranteeing connectivity for
systems involved in the supply chain. Set up management services like Active
Directory and DNS critical for company operations.
System Monitoring and Ticketing
Utilize monitoring tools, for real time analysis prioritizing systems to the
workflow efficiently, handle support requests related to operations through
ticketing systems while documenting them effectively

Offer support (L1 and L2) to end users working in the company. Quickly
resolve hardware and software issues to minimize disruptions to operations.
Server Administration
Manage and troubleshoot server systems specifically tailored for companies
Oversee RAID arrays to ensure the safety of data related operations.
Virtualization Specialist
Design supports virtualization solutions with a focus on Hyper V catering to
the requirements of the building material sector Optimize virtual
environments for efficiency and scalability of industry applications.
Network Management
Administer and troubleshoot TCP/IP networks guaranteeing connectivity for
systems involved in the supply chain. Set up management services like Active
Directory and DNS critical for company operations.
System Monitoring and Ticketing
Utilize monitoring tools, for real time analysis prioritizing systems to the
workflow efficiently, handle support requests related to operations through
ticketing systems while documenting them effectively.