Shiraff Jaffar

 Develop relationships with customers.
 Assist customers with technical product support.
 Supporting Sales team with technical difficulties.
 Install and configure computers and laptop systems, Smartphone’s, and tablets.
 Diagnose hardware and software faults and solve technical and applications problems.
 Also work within first line support and handling the customers.
 The work is as much about understanding how information systems are used as applying technical knowledge related to hardware or software.
 Installed software, modified and repaired hardware and resolved technical issues.
 Identified and solved technical issues with a variety of diagnostic tools.
 Resolved problems with malfunctioning products.  Followed up with clients to ensure optimal customer satisfaction.
 Activated accounts for clients interested in new services.

 Managing strategic vendor relations and vendor contracts.
 Provide quotations for customers with product information that they needed.
 Explain product features and warranty agreements.
 Provide customers with information on the products.
 Ensure that all products are well stocked and are easy to reach.
 Assist customers by taking down products that may not be easy to reach.
 Handling by taking cash or credit cards in exchange of goods sold.
 Manage product returns and exchanges.
 Ensure that all purchased items are delivered to the customers in a prompt manner.
 Discourage shoplifting activities by constantly keeping a vigilant eye.
 Pick-up and pack orders for courier purposes.
 Computer and Laptop Assembling, Disassembling and Troubleshooting.
 Visiting offices, government offices and Residence for troubleshooting desktops and
laptops.
 Evaluated and responded to incoming sales leads and requests for technical support
assistance.
 Provided base level IT support to non-technical personnel within the business.
 Created cases and claims for damaged, lost or displaced packages.
 Remained up-to-date on the latest technologies and solutions applicable to company
products.
 Oversaw sales forecasting, goal setting and performance reporting for all accounts.
 Negotiated prices, terms of sale and service agreements.
 Organized joint sales calls with current customers and outside vendors.
 Created proposals for new and repeat customer business transactions.
 Consulted with clients after sales and contract signings to resolve problems and provide
ongoing support.
 Trained peers and management team on internal system supports and implementation
plans.

 Explain product features and warranty agreements.
 Provide customers with information on daily deals and promotions.
 Ensure that all products are well stocked and are easy to reach.
 Assist customers by taking down products that may not be easy to reach.
 Ensure that all purchased items are delivered to the customers in a prompt manner.
 Arrange products on shelves in a tidy manner.
 Visiting offices, government offices and Residence for troubleshooting desktops and
laptops.
 Prioritized daily workflows, including all inbound calls, quotes and sales-related
inquiries.
 Set weekly goals for Showroom inside sales representatives.
 Wrote sales contracts for orders obtained and submitted orders for processing.

Provide customers with product information that they need.
Explain product features and warranty agreements.
Provide customers with information on daily deals and promotions.
Ensure that all products are well stocked and are easy to reach.
Assist customers by taking down products that may not be easy to reach.
Respond to customers’ requests and concerns in a resourceful manner.
Ensure that all purchased items are delivered to the customers in a prompt manner.
Arrange products on shelves in a tidy manner.
Visiting offices, government offices and Residence for troubleshooting desktops and laptops.

 Recommended merchandise to customers based on their needs and preferences.
 Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
 Responded to customer questions and requests in a prompt and efficient manner.
 Engaged with customers in a sincere and friendly manner.
 Completed all cleaning, stocking and organizing tasks in assigned sales area.
 Built relationships with customers to increase likelihood of repeat business.
 Resolved computer hardware and software, printing, installation, word processing, email
and operating systems issues.
 Set up and configured hardware and software on company equipment.
 Restored data, operating systems, files, documents and drivers.
 Ordered necessary supplies and parts to repair malfunctioning hardware.