shiraz syed

Joined as a Captain in Hotel Al Marwa Rayhaan By Rotana Makkah K.S.A with key responsibilities of having 450 rooms with super room service and all kinds of facilities which is managed by Rotana. My last position was as a Senior Supervisor and key responsibilities regarding work to Coordinating services in assigned areas, maintaining warm hospitality with the guest contacts. Serving the customers as per the company standards. Working effectively with customers
• Excellent customer service skills.
• Good communication and interpersonal skills
• Commercial awareness
• The ability to work independently
• Flexibility.
• Team-leading skills
• Good interpersonal skills.
• The ability to use own initiative
• Problem-solving skills.
• Organizational skills.
• Teamwork skills.
• Good business skills and knowledge of consumer trends and patterns

• Coordinating services in assigned areas.
• Maintaining warm hospitality with the guest contacts.
• Serving the customers as per the company standards.
• Working effectively with customers and colleagues from the different cultures and countries.
• Maintains a pleasant atmosphere in the outlets.
• Making sure the guests are satisfied and following up on any guests complain