Shireen Sadia Sultana

Leading a team in operational management
+ Monitored operations to ensure employees followed relevant procedures and
worked towards defined Key Performance Indicator (KP) targets
+ Evaluated team performance and provided constructive feedback to improve dally
goal achievement
+ Led staff meetings
to delegate tasks, assign workloads and communicate changing
priorities.
+ Monitored staff performance and developed improvement plans
+ Closely monitored team performance by conducting observations and tracking key.
metrics, identifying and managing underachievers appropriately
+ Developed open and professional relationships with team members to faciltate
effective issue resolution
+ Trained and supervised team to deliver on Key Performance metrics
+ Maintained excellent employee relationships
by cultivating supportive, positive, and
helpful working environment
+ Achieved low atiton levels and high employee engagement
+ Performed RCA (foot cause analysis) on the errors made by the team members
+ Suggested process improvement deas on productivity, accuracy, and turmaround
time
+ Conducted team huddies, knowledge base ideas, and process improvements

Involved in digital interaction services

Performed as a senior process executive