shirleyne panganiban

STATION TELLER at LIGHT RAIL TRANSIT AUTHORITY. PASIG CITY

• January 2004 to January 2013

2004 - 2013
STATION TELLER
LIGHT RAIL TRANSIT AUTHORITY. PASIG CITY
• MANUAL SELLING AND ENCODED OF TICKETS.
• REPORT ANY DEFECTIVE EQUIPMENT ON IMMEDIATE SUPERVISOR.
• TURNOVER OF ANY LOST AND FOUND IN THE STATION TO THE HIGHER SUPERIOR.
• ASSIST ANY CUSTOMER COMPLAIN SPECIALLY THE PERSON WITH DISABILITY AND SENIOR CITIZEN.
• ASSIST THE PASSENGER WHO TRAPPED AT THE ELEVATOR ALSO WHO NEED AN FIRST AID
• MANAGE THE STATION UTILITY PERSONNEL AND THE SECURITY PERSONNEL WHILE ON DUTY.
• TURNOVER OF THE THE FOLLOWING PAPERS, KEYS AND EQUIPMENT, NEXT ON DUTY
NOTIFIES STATION PESONNEL OF CHANGES IN TRAIN SCHEDULES AND OTHER INFORMATION, WHICH NEEDS TO BE ANNOUNCED TO PASSENGERS;
• ENSURES ADHERENCE TO SCHEDULE OF STATION PERSONNEL AND IF NECESSARY, PROVIDES REPLACEMENTS FOR ABSENTEE; INVESTIGATES COMPLAINTS OF POOR OR DISCOURTEOUS SERVICE BY STATION TELLERS
• RECOMMENDS REPAIR OF STATION FACILITIES AND MONITORS ACTIVITIES OF PERSONNEL ENGAGED IN MAINTENANCE OF THE STATIONS; INITIATES/RECOMMENDS MANAGEMENT ACTION ON FORMULATION OF PERSONNEL AND OTHER
• MANAGEMENT POLICIES, AND ADMINISTERS SUCH ESTABLISHED POLICIES
• CONDUCTS SPOT-AUDITS TO ENSURE ACCURACY OF SALES/CASH COLLECTION, AND INVENTORY OF STATION FACILITIES AND EQUIPMENT REGULARLY;
• PREPARES INCIDENT REPORTS IN THE REVENUE LINE/STATION AS NECESSARY;
• DECIDES ON MATTERS/PROBLEMS CONCERNING THE IMPLEMENTION OF THE AUTOMATED
• FARE COLLECTION SYSTEM I.E. TICKET TO TICKET EXCHANGE, FARE PENALTIES, ETC.;
• OBSERVES AND COMPLIES WITH EXISTING COMPANY CODES, POLICIES, AGREEMENTS, RULES AND REGULATIONS;
• PERFORMS OTHER RELATED FUNCTIONS THAT MAYBE ASSIGNED FROM TIME TO TIME.