operations manager
Amazon.com
Total years of experience :14 years, 8 Months
LOAA
EXL Service is a leading operations management and analytics company. EXL offers
insurance, banking, financial services, utilities, healthcare, travel, transportation. Joined
EXL as a customer service associate and I was responsible for making outbound/inbound
calls for selling motor insurance policies.
Responsibilities as a CSA
* Providing advice on purchasing products or services
* Answering client or customer questions about properly using or accessing a product or
service
* Listening to customer or client complaints or concerns and working to resolve their
issues
* Meeting or exceeding sales and renewal goals. Generating leads. Negotiating all
contracts with prospective clients
Education *