Travel Consultant
Carlson Wagonlit Travel
مجموع سنوات الخبرة :3 years, 0 أشهر
Responsibilities
•Taking passenger queries through phone calls
•Cancellation of tickets
•Rescheduling of flights
•Processing refunds for customers
•Arranging call back for customers in case of new bookings/ reservations
•Follow up the pending or unsolved cases
Responsibilities
•Taking passenger queries through mails and phone calls
•Searching for the flight options with the lowest possible fares.
•Generating the itinerary depending on where the passenger is travelling to.
•Processing with the insurances of the passengers for the number of days they are travelling
Ramp
Wing Walking
Conveyor belt coordination
BBA/BMA inspection & coordination
Passenger walk through & Trim Sheet management
Arrivals
Meet & Assist Passengers
Preparing checklist of flights
Luggage coordination; PIR management; conveyer belt management
Coordinating with all stations regarding extra/short landings
•
Departures
Floor walking to assist passengers with luggage and ticket checking
Boarding Pass assistance and security guidance to passengers.
Preparing No Show records
Escort MAAS/VIP passengers till the boarding gate.
– results awaited
– results awaited
from
courses: Certificate Course in Management