Sr. Manager (Events)
Three D Entertainment Pvt Ltd
Total years of experience :17 years, 7 Months
Role:
Client Relationship Management.
Business Development.
Events & Entertainment.
Project Management.
Celebrity Management.
Vendor Management & Procurement.
Attainments: Letter of Appreciation from Tata Consultancy Services for organizing a grand event.
Role:
» Job function involves managing customer interaction for ‘3’ & VODAFONE Mobile Customers in Australia.
» Upselling & Upgrading of Latest Mobile Handsets, Tablets, wireless devices (Wi-Fi, USB) & customer friendly value added services & products.
» Lay great emphasis on Quality parameters, C-SAT & FCR & Net Promoter Score(NPS).
» Consistent, customer focused & quality conscious attitude towards customers.
Attainments:
» Awarded the Star Performer of the Month for March 2015.
» Awarded the Champ of the Month for December 2013.
» Awarded Millionaire Award for the month of July 2011
» Nominated for the prestigious “CUSTOMER CHOICE ACHIEVER” award for
April 2012 to June 2012.
Role:
» Job function involves managing customer interaction for J.P Morgan Chase Bank. First party collections for J.P Morgan Chase Bank credit card customers in The USA.
» Lay great emphasis on Quality parameters, C-SAT.
» Participate in team building exercise and conduct training session for new recruits in the team.
» Monitoring, conducting regular evaluation of new recruits and provide timely feedback and help them resolve their doubts.
» Providing with timely updates to the team in regards to U.S. Bank Policy and Procedures. Help in conducting a general awareness program about the economic scenario in U.S.
» Support my immediate Superior by helping him design monthly collection targets based on the client’s requirements.
Attainments:
» Top performer for the collection process consistently.
» Achieve high standards of quality parameter set the client.
» Awarded Superstar for the (Quarter 4, 2010) for exemplary, consistent performance & commitment in the organization.
Role:
»As an Associate Dealer I had an independent job which involved the entire array of sales and marketing functions in the SOHO(Small Office Home) & Corporate Segment in Mumbai selling Panasonic Key Telephone Systems, Fax Machines, Panaboard & Printers etc.…
» Working towards achievement of sales targets and increase the market share in the location/division.
» Focus on implementing, executing, installing and prompt service to the clients.
» Ensuring excellent after sales service to the clients.
» Ensuring constant interaction with the clients for a better understanding of their future requirements.
» Generating referral & new business by liaising with Architects, Interior Designers
Attainments:
» Successful proven track record as an achiever and able to maintain good sales record for Panasonic Key Telephone Systems.
Role:
» Spearheading sales & marketing of Mobile Phones/ Accessories in the city of Mumbai. Was an active participant introducing, training and business development functions for promoting Mobile Phone (Max Touch/BPL)
» » Executing entire sales and marketing operations for promoting Mobile Phones in Mumbai.
» Generating new business by appointing retail outlets, dealers and freelance sales agents
» Regularly maintaining the database & demand potential of various existing buyer.
» Handling a team of 50+ Marketing executives catering to direct buyers, retail outlets and freelance sales agents.
Attainments:
» Was first the open retail outlets in Mumbai city for Cellular Phones.
» Won a Honda Car for achieving Quarterly targets from BPL MOBILE
» Awarded a trip to Mauritius for excellent performance from Motorola India.
Advance Diploma in Business Administration