Assistant Manager - ERP Support
Gems Education
مجموع سنوات الخبرة :26 years, 2 أشهر
Microsoft Dynamics 365 &Microsoft Dynamics AX_2012 R3 Functional Consultant
Demonstrating product functionalities to customers.
Conducting a detailed study of the client requirements and scope definition.
Estimating the efforts for customization in co-ordination with the technical team.
Conducting the User Acceptance Testing (UAT) and Training the key / end users.
Propose viable solutions to the design issues during the product life cycle, addressing the limitations and the impact on the
other modules.
Generating the detailed Functional Design Document (FDD) and logical scope for the customizations.
Responsible for conducting Conference Room Pilot (CRP) at on-site and presentations to the key / end users.
Handling various stakeholders and maintaining a constant communication channel with them.
Go-live and post go-live support.
Key Responsibilities as Assistant Manager ERP - Support
Requirement gathering from Business Process Owners.
Managed the complete central service desk system with multi-level support & ensured the Service desk SLAs are followed.
Dynamics AX Implementation, setting up New Entities & Masters uploads.
Provide user training & Support for the end users in Dynamics AX.
Security Administrator - Managed the user roles
Microsoft Dynamics 365, AX_2012, AX 4.0 Functional Consultant & Security Administrator,
Functional Consultant specialized in Microsoft Dynamicsn365, AX 2012, AX 4.0 such as Trade & Logistic, Stock &
Warehouse Management, Supply Chain, Inbound Transportation Management, AX 2012 & Dynamics 365 Security
Administration, Workflow, Offshore Consulting & Support across Europe, . US, UK, Spain, German, Norway, Singapore, Africa,
UAE.GUAM.
Possess strong interpretation skills to document the functional areas and configure the system as per requirements.
Implemented WMS, Sales & Marketing.
E2E implementation experience ranging from Food Service, Technical Service, Ship Cleaning Solution (Stromme Products).
Gathering Functional requirements from the client (or) stake holder, analyzing and preparing a CR, testing and implementing
the changes and training the clients.
Supported the In-House & Offshore clients and to deliver business process improvements that provide a competitive advantage
and a positive return on.
Key Responsibilities as Functional Consultant.
Dynamics 365, AX 2012 R2, AX 4.0 Implementation & Support (T & L, Supply Chain, Warehousing & Security).
Warehouse Management - Configuring & Setting up of Site, Warehouse, Location and other related parameters.
Workflow Configuration of Purchase Order and Trade agreement.
Requirement gathering for Item Group, Inventory Model Group & Dimension Group.
Price / Discount, Charges & Distribution Purchase / Sales Trade Agreements setup & Product Setup.
Dynamics 365, AX 4.0, AX 2012 Security Administration & Auditing for the Business Unit.
Implemented new changes and customization in AX Projects/Module to suite the Business Requirement.
Number of Implementations:
1) Six Implementations in Microsoft Dynamics 365, AX 2012, AX 4.0
AX_4.0 & AX_2012 R2 in Mali (Onsite)
AX_2012 R2 in Ivory Coast (Onsite)
AX_2012 R2 in Israel (Remote)
AX_2012 R2 in Singapore (Onsite)
AX_2012 R2 & Dynamics 365 in GUAM (Remote)
AX_2012 R2 Dubai (Onsite)
AX_2012 R2 Netherlands (Remote)
2) Three Rollouts in Retail RXL.
Taken the Lead Role for Rollout & Implementation of Retail system using (Polaris RXL).
Trained users on features and benefits of Retail-Excel Product such as Back Office System & POS
IT Manager, Landmark Group, Shanghai-China (Aug' 07 - 30 Sep '10)
• Setup New Projects, Preparation of Project Plans, task lists, and technical documentation & review of project status against plans
• Goal Setting (Productivity, Residual defect, Schedule and Effort Variance) and Tracking of the Project against the Goals set.
• Managed Team Lead - Configuration Management, Incident management, Change Management & Problem using ITIL process Management. Implemented ITSM Best Practices & Business Services for Organization that included developing best practices for ITSM for Service Level, Configuration, Change, Incident and Problem.
• Strong analytical skills and the ability to breakdown complex operations and identify essential functions
• Exceptional Team player, posses Operations/Project/People Management skills.
• Remarkable communications skills to communicate with staff and peers across all discipline
• Used Data Analysis Intelligence & new techniques, for decision making.
Operations Management, Rollout & Implementation across 4-Cities of China Region ensuring perfect deliverables.
Key Responsibilities as IT-Manager at Landmark Group.
• Implemented & Managed ERP-Retail, ERP-APPS, and Oracle Applications
• Prepare various MIS-Reports for corporate/Head office
• Manage the processes, policies and deliverables for the Business.
• In-depth knowledge of I.T Strategy development, in alignment with Corporate Strategy & goals
• Close coordination with management leads in scheduling, setting milestones and suggest proper workload/resource relationships in Remedy administration and documentation functions.
• Implementation and managing the projects for the new destinations.
• Vendor Management & Market research, involved in SLA Management with Vendors.
• Manpower resource planning to support the organization-wide IT Framework, IT-Asset Management, Inventory Management, IT Budgeting & Planning, Problem Analysis & Change Management System
• Infrastructure Management in building and selecting a right Hardware & Software for the business.
Bharat Electronics Bangalore
Role as a Functional / Technical Consultant & Global Support for the entire SBU (Dec '93 - Jul '07)
Led and directed a technical support team to ensure the application of best practice in providing effective and efficient Deliverables. Provided hands-on training to steadily increase the technical and procedural knowledge of all team members.
• Managed the complete Manufacturing Operations in MRP-II System from Production to Finished Goods with analytical & problem solving technique & resolved issues in order to maximize the benefit of an IT System Investments
• Preparation of project plans, task lists, and technical documentation of assigned work and review of project status against plans
• Lead many Programmers, Project Groups and Application developers & conducted system & integration test.
• Improved the level and quality of communication within the Technical Support Department of SBU.
• Trained new employees and liaised with other departments to improve process flow.
• Responsible for the supervision of the team members and other staffs within the SBU.
• Improving process based on clients feedback through the development of new policies and procedures. Successfully handled all the client issues.
• Quality Control Circle Team Leader - made significant improvements by Reduction in Packing Cost of RRF Equipment, Changing of Packing scheme of Key management Unit (RRF), Elimination of Intermediate Handling Boxes for RRF Accessories.
• Played a Dynamic role as a Systems Analyst & Trainer to all users who are going to use using different Modules of MRP-II and Knowledge of SAP-SD Module.
Post Diploma in Digital Communication Engineering (1990 - 1991) School of Engineering Studies, LRDE (Board of Technical Education, Bangalore)
Engineering Diploma in Computer Science & Engineering (1987 - 1990) Hindustan Electronics Academy (Board of Technical Education, Bangalore)