IT Consultant - Project / Program Manager
Dallah Group
مجموع سنوات الخبرة :24 years, 4 أشهر
Reporting to the Board, I undertake a number of different roles including but not limited to Business Change Management, Business Process Analysis, IT Solutions Advisory, Project Management and Vendor & Client Management. I review, manage and advice on new business bids.
I worked closely with key clients in global transition and transformation programs. I managed client relationship and contributed to business growth for CSC in the Middle East. I provided comprehensive pre-sales consulting support to business development teams in the region for all infrastructure services provided by CSC.
• Transitioned, in the capacity of a Transitions Operation Manager, the entire Mainframe Operations function from a large US and European Insurance and Financial Institution to CSC India
• Managed delivery of remote infrastructure services through teams of engineers across technologies like Mainframes, AS400 and VMS for multiple clients across geographies
• Completed hiring, training, retention, productivity management of many technical teams
• Improved team utilization by cross training streamlining various functions
• Initiated and deployed several process improvement mechanisms in the various teams that I lead
• Closed multiple deals with clients
• Lead teams of managers with client facing service delivery accountability
• Developed client relationships to ensure steady inflow of projects
• Enhanced internal process of service operations for multiple accounts by streamlining the delivery team with ITSM best practices.
• Developed Business Plans and implementation strategies for the ITSM Consulting practice
• Contributed significantly to development of business opportunities and conversion of client interest into successful new business and later successful projects
• Lead teams of ITSM Consultants to implement and improve Service Management processes for multiple clients across geographies
The company is an IT Service Provider in India with a niche presence and expertise in gaming
software apart from regular IT services like BPO and Product Development.
XIUS is a mobile technology specialist focused on real-time transaction processing in Mobile Infrastructure, Mobile Commerce and Over-the-Top Solutions.
My role was to deploy the IT infrastructure for running the VAS services developed by XIUS. I worked closely with system architects to execute several projects across India.
• Designed, planned and executed the complete IT setup of the company’s Madurai Office. Included network design, server setup, workstation configuration etc.
• Lead team of desktop and network engineers for run and maintain support of entire IT setup
• Contributed significantly to development and deployment of software for regional offices
• Designed, planned and executed the complete IT setup of the company’s Madurai Office.
Included network design, server setup, workstation configuration etc.
• Lead team of desktop and network engineers for run and maintain support of entire IT
setup
• Contributed significantly to development and deployment of software for regional offices
This was an IT Service Provider that specialized in Medical and Hospital Management Software. Today it exists as Maestros.
I worked as a systems analyst determining requirements from clients and translating them into software logic. I then worked with teams in developing software.
I worked here as a FoxPro Programmer. I was part of the internal IT team developing and maintaining the Business Applications.
This is the two year flagship MBA program from SPJIMR, one of the premium B-Schools in India.
This was a two and half year full time course followed by a 6 months internship.
This was a regular Bachelors Degree in Science from the University of Kerala. I was a college topper.