Quality Expert - Government and Public Sector Consultant
KPMG India
Total years of experience :10 years, 8 Months
Spearheading project initiatives and enhancing procedures by validating services for
the National Health Mission UP.
Managing interdependencies and coordination across projects to ensure that
information relating to project deliverables, risks and issues are effectively
communicated between stakeholders and that key performance indicators are
monitored and evaluated.
Identifying and defining the major strategic issues for the organisation and integrate
diverse stakeholder interests.
Defining business strategies and organisational policies to enable the strategic
coordination of multiple major projects and initiatives to improve efficiency and
effectiveness of projects.
Fostering collaborative and mutually supportive relationships with project leaders and
senior stakeholders, assess cross - functional project team capability.
Providing coaching, training and support to enhance the Agency's project/program
management capability, and improve collaborative development and project results.
Defined service standards & guidelines that served as benchmarks; presented various
weekly/monthly MIS reports pertaining to process and productivity.
Monitored all project tasks and ensured compliance with all timeframes, resolved all
issues according to the required project plan, and administered everyday activities,
assisting in resolving all issues within the organization.
Analyzed all team performance and ensured the achievement of all objectives within
required deadlines, monitoring all system functionality.
Evaluated the status of all project plans to identify and resolve all issues and managed
all integrated applications for the organization.
Performed thorough research and analysis, culminating in the creation of Data and
Detailed Project Reports (DSR & DPR).
Aided the client in establishing Producer Organizations with INR 10 Lacs equity in
designated clusters.
Contributed to the development of project budgets and upheld spending control to
ensure compliance with budgetary limits.
Created and executed change management procedures to facilitate the smooth
transition of project deliverables.
Employed thorough research to improve program effectiveness and attained an 80%
sustainable convergence rate for full immunization within specified timelines.
Examined project data to pinpoint areas for enhancement and enacted strategies to
boost efficiency and productivity.
Applied Agile and scrum methodologies to guarantee the timely completion of project
deliverables.
Oversaw project planning and implementation, fostering collaboration with the
Department of Industries.
Analyzed intricate data sets to discern patterns and trends, furnishing actionable
insights for clients.
Supervised project sites to ensure strict adherence to established protocols and
evaluated business strategies.
Provided hands-on training, capacity-building, and support to nearly 200 project
beneficiaries, consistently meeting project timelines.
Developed and executed a comprehensive risk management plan to identify and
mitigate potential risks.
• Developed and implemented a customer service protocol that improved customer service quality by 20%
• Collaborated with relationship managers to engage key clients to improve sales and business targets of the branch.
• Meticulously scrutinized transactional documents and delivered exceptional customer service.
• Assessed Detailed Project Reports (DPR) for MSME Project loan sanctions, achieving INR 60 Lacs in sales across various products and policies.
• Consistently exceeded customer service expectations by delivering friendly and courteous service to a diverse range of clients.
• Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project.
• Provided training to approximately 2500 executive-level staff, emphasizing the utilization of technology for vaccine supply chain management.
• Recommended new strategies, innovations and observations, enhancing training methodologies.
• Collaborated with a cross-functional team to develop a new research project, resulting in the successful completion of the project on time and within budget.
Orchestrated and executed Block Operational Strategy, showcasing financial prowess while managing projects with precision.
Enhanced operational efficiency by crafting survey tools, IEC materials, and training curricula to streamline processes.
Provided expert guidance on public health matters through advisory services, fostering collaboration with diverse stakeholder groups.
Executed organizational inclusion initiatives within budgetary constraints, offering supportive supervision at the block level with a cost-effective approach.
• Successfully managed and implemented capacity-building modules and innovative Information, Education, and Communication (IEC) materials for projects.
• Monitored project progress, identified potential risks, and provided timely updates to stakeholders, ensuring transparency and effective communication.
• Analyzed project data to identify trends, patterns, and insights, enabling informed decision-making and driving project efficiency.
• Collaborated with stakeholders to develop and implement strategies for continuous improvement, delivering enhanced project outcomes and client satisfaction.
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The programme has the following learning goals: To impart an understanding of theoretical and practical aspects of policymaking and policy analysis, To appraise the participants of the best and innovative practices in public policy formulation and implementation, To acquaint them with contemporary public policy issues and challenges impacting India and the world, To familiarize them with the tools and techniques of management and its application to public policymaking, To help them appreciate the role of public policy in organizational decision-making and governance.