Shivangi Tabish

Coordination for preventive and routine maintenance of all equipment (Air-Conditioning, Electrical, Mechanical and Elevators etc..)

Close coordination with maintenance vendors / contractors for maintenance calls according to contractual agreements

Maintaining all records and data for maintenance carried out in all Malls and Stores buildings

Coordinate and monitor contractors’ performance on all maintenance services for the buildings

Coordinate with Operations Supervisor for all maintenance and purchasing needs

Receives, manages, and processes work order requests; ensures problems are resolved quickly and timely

Maintain building cleanliness and hygiene by supervising the building premises periodically

Ensure all regulatory requirements and government documents are valid for the properties in coordination with administrative team

Ensure safety standards are followed throughout the building facilities

Provide administrative and clerical support and coordinate all office procedures

Establishes implements and maintains a filing system for reports, policies & procedures and all correspondence internally and externally from and within the office.

Proofreads, corrects prepared material and types into official paperwork at an efficient speed

Produce correspondence and documents using appropriate software packages and maintain presentations, records, spreadsheets and databases

Maintain efficient office procedures and a system for keeping track of requested actions, reports, databases and process requests of staff for leave, holidays and others as necessary.

Handled a pool of 32 Big Bazaar, Food Bazaar & FBB Stores of entire NCR Zone with a monthly customer interactions of over 1 Million+ customers.

Providing help and advice to customers using organization’s products and services

Communicating courteously with customers by telephone, email and letters.

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by Store Management.

Handling customer complaints or any major incidents, such as returns, exchanges, wrong shipments, quality issues, staff behaviors and other store related problems.

Issuing refunds or compensation to customers.
Keeping accurate records of discussions or correspondence with customers.

Analyzing statistics or other data to determine the level of customer service organization is providing.

Developing feedback or complaints procedures for customers to use

Improving customer service procedures, policies and standards in organization or department

Meeting with other managers to discuss possible improvements to customer service

Training staff to deliver a high standard of customer service

Supervising a team of customer service staff

Providing help and advice to customers using organisation's products and services

Communicating courteously with customers by telephone, email and letters.

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by Store Management.

Handling customer complaints or any major incidents, such as returns, exchanges, wrong shipments, quality issues, staff behaviours and other store related problems.

Issuing refunds or compensation to customers.

Handling customer complaints and providing feasible solutions to their grievances.

Conducting frequent training sessions to employees if any new offer is running in store.

Arranging regular staff meetings to invite suggestions so as to increase productivity and listening to their grievances if any.

Getting customer feedbacks from time to time to improve upon the service standards.

Maintaining a healthy working environment and boosting the morale of employees to get the best out of them.

Arranging recreational activities for the kids from time to time

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

Accomplishes marketing and organization mission by completing related results as needed.