Shivani باريهار

• Led Training Needs Analysis (TNA) by leveraging performance data and stakeholder insights to identify
critical skill gaps and design targeted, high-impact learning interventions aligned with aviation
compliance standards.
• Owned end-to-end delivery of training programs, including planning, scheduling, resource allocation, and
execution, ensuring seamless learning experiences and alignment with organizational objectives.
• Designed and managed L&D dashboards and performance reports, providing actionable insights on
training effectiveness, completion rates, and KPIs to senior stakeholders for informed decision-making.
• Partnered with subject matter experts (SMEs) to architect and enhance training content, including SOPs,
facilitator guides, and digital learning materials, ensuring relevance, scalability, and operational
excellence.
• Directed LMS administration and learning operations, overseeing course lifecycle management,
compliance tracking, and audit readiness to support structured and scalable learning ecosystems.

• Partnered with the Head of L&D to design, coordinate, and implement learning initiatives
including customer experience training programs, onboarding, and compliance workshops
aligned with organizational KPIs.
• Managed the end-to-end Learning & Development Program — scheduling, resource allocation,
logistics, materials preparation, participant nominations, and post-training follow-up —
achieving a 20% improvement in training delivery efficiency.
• Maintained and regularly updated the L&D dashboard tracking key metrics: training
attendance, participant feedback, program outcomes, and completion rates, delivering
actionable insights to senior stakeholders.
• Coordinated with internal trainers, external facilitators, and key stakeholders to plan and
execute brand-specific and function-specific training initiatives across departments.
• Compiled and distributed feedback and evaluation reports to relevant stakeholders, ensuring
clear visibility into training effectiveness and continuous improvement.
• Managed L&D budget adherence by optimizing program costs and resources, ensuring all
training activities were delivered within allocated budgets.
• Administered Workday Learning (LMS) managing full course lifecycle: creation, assignment,
tracking, and reporting, ensuring accuracy and audit-readiness.
• Created operational training materials including SOPs, presentations, manuals, and job aids to
support program delivery and knowledge retention.
• Maintained up-to-date knowledge of evolving platform policies, ensuring training relevance and
compliance; collaborated cross-functionally to enhance policy adherence by 25%.

• Designed and delivered blended training programs (instructor-led, digital, and refresher) aligned with
operational and compliance goals, improving training effectiveness by 20%.
• Built and maintained data-driven reporting dashboards using Google Sheets; improved reporting
efficiency by 25% and reduced manual effort by 30%.
• Applied root cause analysis (RCA) on recurring performance defects, implementing targeted corrective
training that reduced error rates by 40% and operational defects by 35%.
• Served as Compliance Point of Contact (POC), ensuring adherence to evolving policies, regulatory
standards, and audit-ready documentation.
• Delivered quality metric reports to senior leadership enabling data-driven decisions that improved process
efficiency by 25%.
• Designed and revised SOPs, checklists, and job aids; collaborated with cross-functional stakeholders to
implement process improvement strategies resulting in measurable quality gains.

• Supported onboarding and induction training programs for new hires, ensuring compliance alignment and
seamless learning experiences.
• Mentored junior team members and coached advisors, contributing to capability building and a 20%
improvement in client satisfaction scores.
• Developed lasting client and stakeholder relationships; stayed ahead of industry and regulatory changes
to ensure timely, compliant guidance.