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Shiven Anand, Sr. Manager Franchise & Business Development

Shiven Anand

Sr. Manager Franchise & Business Development·Lenskart.com

India

Master's degree, Applied Psychology

Work experience

Total years of experience: 20 years, 11 months

Sr. Manager Franchise & Business Development

November 2016 - Present

Lenskart.com

Delhi, India

November 2016 - Present

Market mapping for expansion Property evaluation and acquisition
Franchise Acquisition and development Broker Management
Negotiation Legal Administration - Property related
Business Planning Franchise onboarding, hiring manpower, training etc
Merchandise Planning Civil Infrastructure, interiors, Projects, design, shop layout
Technology integration Pre-launch and launch support
Operations management

Company industry:
Retail & Wholesale
Job role:
Management

Business Expansion

September 2015 - Present

Aakraya Technologies

Delhi, India

September 2015 - Present

2SD is an order taking platform which aims to techenables
the local mom & Pop stores. We have eliminated the need of uploading a catalogue and can on-board seller in less than 5 minutes. It is a chat based machine learning platform where customer can place a order of more than 10 items in than 30
seconds without navigating to complex tabs.

 Co-founded 2SD in September 2015
 Sold the Idea to other founding members
 Legal & Administrative related tasks Product Development
 Conducting POC Fund raising Initiatives
 Business Planning

Company industry:
IT Services
Job role:
Sales

Business Manager

February 2016 - October 2016

ihire

Delhi, India

February 2016 - October 2016

Heading supply chain and vendor Development
Fund Raising & Product Conceptualization
Devising business and Marketing Strategies
Strategic partnerships and Alliances
Technology development agile to transport Industry

Company industry:
Motor Vehicle Passenger Transport
Job role:
Management

Senior Manager - Franchise Development and Expansion

October 2014 - September 2015

Carzonrent India Private Limited

Delhi, India

October 2014 - September 2015

Carzonrent is India’s leading and the only organization which provides 360 degree solution for all personal ground transportation needs. Company has a presence in 65 cities in India and 10 major airports. Company has a highest fleet size of 8500 cars across India distributed among various services like Chauffer Driven rental, Luxury segment, Radio-meter cabs as ‘Easy Cabs’ and also introduced India’s first self- drive car rental service under the brand name MYLES.

Setting up the entire franchise department
Designing franchise model and financial structure for MYLES
Strategies for MYLES ‘Asset Light’ division
Franchise legal documentation
Franchise expansion & development
Geography & category wise mapping forMYLES expansion
Responsible for Hiring, training, developing, mentoring and monitoring franchise team
Designing franchise training programme, process and operational manuals
Coordination and ensuring the accomplishment of all franchise related tasks from all internal support functional heads
Kick started strategic business partnerships for MYLES
Integrating technology with franchise business plans
Marketing franchise programme - Digital, print and offline

Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Manager - Retail and Franchise Development

October 2011 - September 2014

Ferns N Petals Pvt. Ltd

Delhi, India

October 2011 - September 2014

Role & Responsibilities

 Responsible for brand expansion and franchise development for the group across India
 Sales Strategies & Marketing promotions for promoting FNP Franchise model
 Responsible for entire P&L of Retail department
 Leading, Motivating and developing team members
 Retail Management - This includes, CRM, selling, display, inventory control, manpower, stock, revenue generation, corporate tie-ups and collection
 Developing and maintaining a network of franchisee for FNP Retail, Floral Touch and FNP Express
 Screening and Identify new Investors, build & maintain business relationships
 Annual Business Planning, Budget Control, Revenue generation
 Participate and represent in exhibition, trade fairs
 Interface between the franchisee and the management
 Scanning Entrepreneur portfolio to gauge the best fit as per the resources / investments, location, experience and preferences
 Location survey
 Helping prospective franchisees understand the value addition and ROI
 Aligning franchisees goals with organizational goals
 Gaining commitment from prospective franchisees towards adherence of organizational policies, rules and standard
 Responsible for On-boarding, Training, pre-launch, launch and ongoing support for franchisees pan India
 Operational Support from Start up to roll out of all New Sites
 Ensuring the right service delivery from all points of contacts to the front end
 Coordination with all business heads for resolution on any issue related to the network
 Organizing annual and regional franchisee meet
 Manpower movement planning
 Vendor Management
 Negotiation on Terms & condition with landlords
 Closely working with legal department
 SPOC for all franchisees across India

Company industry:
Retail & Wholesale
Job role:
Management

Business Development Manager

December 2009 - October 2011

HR Anexi Private Limited

December 2009 - October 2011

It is a PAN India organization offering suite of services ranging from Change Management, Organization Development, Human Capital Consulting, HR Outsourcing, Diagnostics & Assessment Services, Training & Development as well as Leadership interventions. HR Anexi provides consulting, processes; tools and training at all touch points of an employee in the organization.
Role & Responsibilities

•Strategize business plan along with Head of sales
•Managing business development for North region
•Amiable relations with all existing clients
•Interface and maintain customer relations during the start, execution and closure of projects
•Preparing proposals / presentations / concept note as per client requirements
•Identify potential business opportunities through market research/ market intelligence/ networking/internet / industry events etc
•Leading, managing, motivating and encouraging team members
•Co-facilitating in behavioral, soft skills experiential learning training programmes
•Organizing breakfast/Dinner events as GTM initiatives.
•Revenue Collection

Job role:
Management

Business Development Manager

October 2006 - December 2009

Beacon Consulting Pvt. Ltd

Singapore

October 2006 - December 2009

aBeacon Consulting is an established 16 years old training and consulting organization with its presence in Singapore, India and Malaysia. Organization offered wide array of soft and behavioral skills trainings, provide consulting interventions, conduct research. The organization is known for its holistic approach and high quality standards towards its offered services.

Role & Responsibilities

•Supervising, coaching and monitoring the business development team, which of 2 tele-callers and three business development executives.
•Identifying potential key accounts, qualifying decision makers, understanding client’s needs and presenting a valuable proposal.
•Developing and maintaining trusting relationship with customers during and after sales process.
•Formulating an annual plan to achieve assigned target and maintain business pipe.
•Brand initiatives and organizing promotional events

Job role:
Management

Team Leader

July 2005 - October 2006

Gladius BPO

India

July 2005 - October 2006

Worked in an Australian sales campaign, we used to sell Optus (renowned Australian network company) mobile phone packages, with 2 year lock-in period. I was responsible for leading, training, coaching, supporting and monitoring a team of 20 telesales executives.
.
Job Profile

•Leading a team of 20 telesales executive to meet stretched targets.
•Ensuring high level of quality on calls through monitoring and coaching.
•Call flow strategy, leads churning.
•Competent in analyzing reports, preparing MIS.
•Train associates on process & procedures and provide ongoing support.
•Monitor and evaluate associates performance, give necessary feedback and address the gaps to enhance individual and teams performance.

Job role:
Customer Service and Call Center

Education

AnnaMalai University

October 2013

October 2013

Master's degree, Applied Psychology

India

Delhi Unversity

October 2009

October 2009

Bachelor's degree, Applied Psychlogy

India

Skills

Data
Intermediate
Data
Intermediate
Network Expansion
Expert
Network Expansion
Expert
Startup
Intermediate
Startup
Intermediate
Franchise Development
Expert
Franchise Development
Expert
Team Lead
Intermediate
Team Lead
Intermediate
Detailed Oriented
Expert
Detailed Oriented
Expert
Marketing
Intermediate
Marketing
Intermediate
Entrepreneurship
Intermediate
Entrepreneurship
Intermediate
Strategy
Intermediate
Strategy
Intermediate
Sales
Expert
Sales
Expert
Business Development
Expert
Business Development
Expert
Strategy
Expert
Strategy
Expert
Leadership
Intermediate
Leadership
Intermediate

Languages

English

Expert

Hindi

Native Speaker

Punjabi

Native Speaker