IT Support Engineer
CNS
Total years of experience :18 years, 8 Months
• Remote Desktop Troubleshooting
• Logging IT Service Desk Calls in BMC Remedy
• Installation & Configuration of Zebra Label Printers
• Installation & Configuration of Dell OptiPlex PC
• Installation & Configuration of Windows 10
• IT Field Support for Hospitals & Clinics in Ras Al Khaimah (UAE)
• Follow up & Co-Ordination with IT Vendors
• Installation & Configuration of MS Teams in PC & Smart Phone
• Installation & Configuration of Cisco Jaber in PC & Smart Phone
• Support & Troubleshooting of Cerner / Wareed Application
• Support & Troubleshooting of Citrix Receiver
• Migration of Desktop PC from Windows 7 to 10
• Installation & Configuration of HP Laser Jet Network Printers
• Installation of Symantec Endpoint
• Installation of Cisco IP Telephones
• Installation of UAE ID Card Reader
• Installation & Configuration of E-Dirham Software
• Printer Support & Troubleshooting
• Remote Desktop Troubleshooting
• Logging IT Service Desk Calls in Service Now
• Updating Knowledge Base in IQ Track / Service Now
• Administration of Citrix Director
• Active Directory User Creation
• Active Directory Password Reset
• Managing Full Access Mailbox Permission in Exchange Management Console
• Mail Forwarding / Mailbox Creation in Exchange Management Control
• Configuring Company based iPhone in VMware AirWatch
• Troubleshooting Citrix Xen Desktop / Receiver
• Installation of Contact Centre Client (ACD)
• RSA Security Console, Creating & Resetting PIN / Account
• Skype For Business Service User Admin
• Adding / Deleting User Accounts to Mitel Conference
• Support & troubleshooting of Zoom / Cisco web ex Meetings
• Installation & Configuration of Mitel VOIP Telephones
• Installation & Configuration of HP G5 PC
• Installation & Configuration of Windows 10
Application Support for below listed applications
• Bridger
• Centrepoint
• Expert Time
• File Site
• Interaction
• SML/Lan Desk (Processing Starters, Movers and Leavers)
• Manager Portal
• Kite works (Secure File Send)
• Mshare
• Wandera
• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• Hands-on experience with computer networks, network administration and network installation
• Installation & Administration of Office 365
• Installation of Exactly ERP Software
• Installation & Administration of Acronis Backup Solution
• Support & Administration of (Firewall) Sonic wall TZ500/TZ300/TZ400
• Installation & Administration of Sonicwall VPN Connections
• Installing and Configuring computer systems
• Diagnosing and Solving hardware/software faults
• Remote Desktop Troubleshooting
• Responsible for the management of the organization’s email accounts
• Backup of Windows Server 2012
• Installation & Configuration of Windows 7, 8/10 Operating Systems
• Installation & Configuration of Wireless Networks (Routers, Access Points)
• Installation & Configuration of GoDaddy cPanel Email
• CCTV Camera Monitoring
• Installation and configuration of network Printers
• Outlook configurations and support
• Software installations such as MS- Office, Acrobat Reader, email client & antivirus on desktops and virus removal
• Configuration / Troubleshooting of Printer, Modem, Scanner
• Responsible of all IT Purchases of Hardware & Software
• Liaison with IT Vendors
• Windows Server 2012 Active Directory Management
• Installation of Focus 8 Accounting / ERP Software
• Installation of Tally Accounting Software
• Deployment of IT Hardware PC’s, Printers, Scanners, Fax Machines etc.
• Knowledge & Operation of Emirates Self-Check in Systems
• Preventive Maintenance of various types of computers, printers & kiosks
• Conducting site surveys, installations, general fault rectification and replacing of faulty equipment
• Responsible for providing high level of support to team members and business users in order to achieve consistent customer satisfaction
• Responsible for providing superior customer service to the customers and help increase customer perception and satisfaction, minimizing system downtime and ensuring a rapid restoration of service.
• Documentation and Reporting
• Installation, Operation, Configuration & Upgrading of Lenovo Laptops, HP Printers / Scanners etc.
• Deployment / Configuration of all IT Equipment such as PC, Laptop, Printers, Scanners etc.
• Deployment / Configuration of Windows Server 2003/2000/SQL Server 2000
• Data Transfer of Nokia, Sony Ericsson, Samsung, Motorola, I-mate & Pocket PC Phones
Data Entry
Formatting Word Documents
Formatting Power Point Presentation Slides
Installation of Wi Fi Hotspots
Installation of Wireless Access Gateways Colubris CN3000
Knowledge & Operation of (SAB) Secure
Authentication Billing Server
Internet research of Telecom Companies
Installation of Link Sys Wireless Gateway
Formatting PC’s
Installation of Windows 95/98SE/2000/XP
Virus Removal
Internet Connectivity (Setting-up dialup connectivity)
Creating Technical user manuals
IT Telemarketing
Data entry
B S C (Hons) in Applied computing
studies at school from oxford school from grade 1 to 12
