Service Advisor
BMW Platino Classic
Total years of experience :18 years, 5 Months
□ Responsible to guide the clients on maintaining their vehicles and ensuring efficient performance of the vehicles
□ Identify the reasons for malfunctioning of the vehicle and assign technician to perform the repair works
□ Advise the clients on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines
□ Oversee the work of technicians and provide them assistance for complex repair work
□ Welcome the clients into the service station and inquire about the troubles they are facing with their automobiles
□ Examine the vehicle and acquire important details about its performance, mileage, repair work done previously and date of purchase
□ Analyze the extent of damage the vehicle has suffered and the repairs it would require
□ Estimate the total cost of repairs and inform the clients about the same .
• Providing help and advice to customers using your organization’s products or services.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
• Issuing refunds or compensation to customers.
• Keeping accurate records of discussions or correspondence with customers.
• Analysing statistics or other data to determine the level of customer service your organisation is providing.
• Producing written information for customers, often involving use of computer packages/software.
• Visiting customers to provide a one-to-one service.
• Developing feedback or complaints procedures for customers to use.
• Developing customer service procedures, policies and standards for your organisation or department.
• Meeting with other managers to discuss possible improvements to customer service.
• Being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.
• Learning about your organisation's products or services and keeping up to date with changes.
§ Responsible to handle activities related to the company’s Vision, Values and Strategy; ensure revenue generation and enhance market share for assigned area
§ Identify prospective clients, generating business from institutional accounts and developing them to achieve higher market share/ consistent profitability
§ Carry out the task of product promotions via various channels and conduct Product benchmarking exercise for standardizing product operations and to meet international quality standards and benchmarks
§ Design schemes & creative plans for internal marketing and promotional activity while handling sales & marketing.
§ Administrating the showroom outstanding and personal relationship outstanding while devising report for Sales, Claims, Service, and Damage on monthly basis
§ Responsible for hiring, managing and training individual sales person and reporting to assistant sales manager regarding units need.
§ Proactively involved in scheduling the activities for all departments, ensuring proper staff and developing and implementing new strategies to increase sales of the store.
§ Establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and working towards solving their queries and complaints efficiently
§ Responsible for demonstration of cars such as test drives etc. and explaining the operating features, warranties, paper work of cars to the customer.
§ Understood the requirements of the customer and demonstrate car according their convenience.
§ Efficiently handled the customer queries and problems and troubleshoot them.