Customer Service Representative
Tech Mahindra TMBS Mumbai
Total years of experience :10 years, 7 Months
During my previous role, I was incharge of handling customer questions
and concerns in a timely and professional manner.
Handling inbound calls assisting customers.
Escalation calls on the floor and diligent in resolving customer queries and ensure customer satisfaction
Since January 2012 till October 2016 with PEARSON Tutor Vista Global Pvt. Ltd., Bangalore as Team Lead -Sales.
Growth Path
January’ 12 - Feb’ 14 Sales Executive
April’14 - Oct '16 Team Lead -Sales
Handled Inbound Chats calls as an Academic coordinator.
Key accomplisher of daily targets with quality good scores.
Handling inbound calls assisting customers with their Medical Insurance.