Shoaib Shamim

• Managed and updated customer and lead data using Microsoft Excel and CRM systems.
• Entered, verified, and maintained accurate records including personal and business information.
• Organized and structured lead databases to support sales and outreach teams.
• Ensured data accuracy and consistency through regular checks and updates.
• Assisted in improving data tracking and reporting processes.

• Led and supervised a team of customer service representatives, ensuring daily performance
targets were achieved.
• Monitored outbound call operations and provided real-time guidance to improve team productivity.
• Trained and mentored team members on communication, objection handling, and call strategies.
• Handled escalated customer issues and ensured timely and effective resolution.
• Conducted regular feedback sessions to improve individual and team performance.

• Conducted outbound calls to customers for follow-ups, information delivery, and service
promotion.
• Built strong customer relationships through professional and persuasive communication.
• Handled objections confidently to achieve call targets and objectives.
• Maintained accurate records of customer interactions using CRM systems.
• Consistently met daily and weekly performance targets.