Senior Logistics Coordinator
Qatar Museums
Total des années d'expérience :16 years, 10 Mois
Qatar Museums Work includes managing the Logistics of Retail and Merchandise
Meeting the needs of QM retail outlets all over Qatar.
Coordinating and planning with higher management for logistic and operation support of different projects of QM like internal and external exhibitions etc.
Coordinating with warehouse team for Merchandise storage and procurement.
Setting the distribution plans and having the internal orders / stock request processed and providing the products to the entity in timely fashion.
Processing external purchase orders and managing the logistics of the product supply in terms of International Freight movement to warehousing of the product.
Successfully handled the logistics of various projects of QM like Damien Hirst, Book Fair 2014, 2015 & 2016, Darb as Saiee, Hand Ball 2015, QPAT etc.
Implementing Warehouse Logistics Standards by utilizing documentation, equipment and ERP software to facilitate a Just in Time order delivery.
Processing stock orders for all QM retail outlets and corporate orders in the Region within error tolerance levels.
Correctly executing Logistics Principles within the warehouse environments to avoid bottles necks.
Work includes Managing and developing the assigned Field sales territory in order to maintain and grow the DHL market leadership position.
Manage and develop a portfolio of prospects and existing customer through building a strong customer relationship to ensure that Qatar Museum Authority’s & Al Jazeera Channel’s need are recognized and met.
Achieve individual sales target while meeting key customers need.
Take full responsibility for express off network services and build mechanism to manage service effectiveness provided by nominated partners and identify new opportunities.
Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly.
Monitor Qatar Museum Authority’s & Al Jazeera Channels performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk.
Take appropriate corrective action internally and with the customer.
Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
Setting up appointments & arranging meetings.
Independently prepare letters & official documents.
Attending office meetings, transcribes dictation and minutes of meeting.
Pro-actively monitor and track client shipments to ensure expected transit times are achieved.
Report, evaluate and investigate recurring operational problems and direct the information accordingly to corrective actions to be taken.
Special handling of repair and return shipments from pickup, preparing COO, Bayan, pro-active tracking, delivery and return with pre-alert for Al Jazeera.
Maintain accurate records of Qatar Museum Authority & Al Jazeera Networks activities and prepare statistical monthly reports.
Maintain & handle US Military Medical Supplies Logistics (MEDLOG) from Planning, pick up until Delivery, refrigeration & re-icing. Time sensitive & temperature controlled shipments. Follow up at Managerial level.
Handling complaints and coordinating with all concerned departments and parties to resolve the issue to the best of customer satisfaction.
Provide a high level of customer service and professionalism taking into account the consideration that all Key account customers have an Express requirement, so to look for instant and immediate action.
Preparation of drafts and final reports on MS Word, MS Excel, Power point, etc., for presentation to the Management.
Maintaining proper filing system for ease of record keeping and retrieval of information.
Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship.
Answering calls & screening visitors.
Routing of a variety of documents to appropriate departments / sections.
Setting up appointments & arranging meetings.
Independently prepare letters & official documents.
Attending office meetings, transcribes dictation and minutes of meeting.
Sending & Receiving Faxes, Mails, etc.
Pro-actively monitor and track client shipments to ensure expected transit times are achieved.
Acting as Dangerous goods coordinator, wherein checking material safety data sheet and authorizing shipment movement.
Report, evaluate and investigate recurring operational problems and direct the information accordingly to corrective actions to be taken.
Special handling of repair and return shipments from pickup, preparing COO, Bayan, pro-active tracking, delivery and return with pre-alert for few of our key customers.
Maintain accurate records of the Executive Desk activities and prepare statistical monthly reports.
Handling complaints and coordinating with all concerned departments and parties to resolve the issue to the best of customer satisfaction.
Lease with Sales staff and ensure services are being provided in line with customer and Executive Desk requirements.
Visit all my Key Account Clients in order to strengthen relationships and customer rapport.
Ensure all traces are action in accordance with network standards.
Provide a high level of customer service and professionalism taking into account the consideration that all Key account customers have an Express requirement, so to look for instant and immediate action.
Preparation of drafts and final reports on MS Word, MS Excel, Power point, etc., for presentation to the Management.
Maintaining proper filing system for ease of record keeping and retrieval of information.
Answering customers call for booking shipments pickup.
To action traces and communicate with customers & different countries to get shipment delivered on time, all procedure’s as per network standard.
To help company achieve revenue targets through effective promoting and selling of DHL’s product.
To be a proactive point of contact for customers both internal & external.