Team lead cabin services
air canada
Total years of experience :14 years, 10 Months
To oversee inbound and outbound cabin operation by managing a team to ensure on time departure of flights
• To ensure all company SOP’s intact inflight for a smooth operation during short-haul and long-haul flights
• To maintain a safe and clean cabin for a great passenger experience
• Got trained to Understand basic job functions while working with different teams
• Achieved high number in grooming audits and improving the numbers by creating strong team
and strong relationship with different team members
• Learning and understanding different job functions within organization to keep improving self and become more productive for the Organization
• Performing daily job functions with a smooth operational skill by Utilizing personal experience of managing people and job functions.
• Got trained on all different functions to understand all different aspects of daily operations.
BASIC JOB FUNCTION
•Staffing, Scheduling, Daily weekly and Monthly Reporting, Business Management, Daily Operations, Sales and Profit Planning, Inventory Management, Vendor Management, Sales Strategies, Training and Learning, Merchandising strategies, Cash Handling, Team Building, Seasonal department strategies and organization
SELECTED ACCOMPLISHMENTS
•Performed duty manager responsibilities to oversee overall store operations by attending customers (internal and external)
•To attend the inbound customer complaints to find a measurable solution
•Worked as Assistant Manager Operations/Merchandising for over 8 months to oversee merchandising and operations team including Department Managers and associates
•Overseen many products launch in the store by using different merchandising techniques with the help of different vendors and successfully brought few products instore from online inventory as per customer requirement in the area
•Successfully managed to increase sales by 23% with different sales strategies
•Increased market share by successfully bringing specific products to the store as customer need
•Generated additional revenue of $280, 000 by researching, testing and developing a new product
•Played a key role in generating leads to improve installation services by training team of 6 associates with the help of vendors
•Reduced shrink percentage from 1.4 to 0.9% by bringing different changes in department
•Recognized by senior management as Top Department Manager in Department Supervisor Road show for Excellence
•Contributed to store overall success and sales growth - from $51m to $55m
Key duties and responsibilities
Training and Learning, Instore promotion merchandising, Sales Strategies, Inventory Management, Sales Management, customer complaint handling, store P & L, Vendor Management
SELECTED ACCOMPLISHMENTS
•Achieved 23% Comparable Sales and 19% G.C(Guest Count) by leading a team of 20
•Attained 93% in Training Audit in 2011 by promoting 3 crew trainers
•Achieved M.S.(Mystery Shopper) result Target by 15% higher and got a place in Top10 marketwise
•Awarded Rating of Excellent of PDS (Progress Development System) by achieving excellent personal awards in all training classes.
•Achieved 94% in SOR(Short Operation Review) and 93% in FOR (Full Operation Review)
•Decreased Raw Waste below 1.5% and Finished Waste below 0.50% by working as Food Cost Manager within 2 Months to improve bottom line Profit.
•Trained 3 crew for the role of Crew Trainer and 3 Crew Trainers for Swing Managers
Pizza Hut (MCR private LTD.) Faisalabad Pakistan
courses: Customer Excellence, Shift Management, People Management, Coaching & Counseling