Shoaib Pagarkar

IT Support Officer at Ali Abdulwahab Al Mutawa

• Kuwait - Al Kuwait
• My current job since October 2012

 Operating System : Window 7. 10, 11 Microsoft Window server
2003, 2008, professional.
 Computer Assembling and maintenance.
 Troubleshooting hardware and software problems.
 Installing and configuring the peripherals, components and drivers.
 Installing software and application to user’s standard.
 Sound knowledge of digital and analog embedded computer hardware.
 Wide knowledge of motherboard and circuit designs of monitor.
 Deep knowledge of printer and cartage refilling.
 Configuring and troubleshooting desktops, laptops and servers.
 Familiar with hardware tool like servers, printer, VoIP, networking devices.
 Support call.
 Retail POS updating.
 New project implementation support.
 Inventory support
 K-net machine issue.
 JD Edwards’s online support.
 Technology support.
 Software related support.
 Cisco switch configuration.
 New setup for retail store management support.
 Cisco phone configuration.
 Active directory; email creation support.
 CCTV network support.
 Excellent troubleshooting skills in complex software and hardware problems.
 Installed Hard disk, Floppy drives, CD drives, Sound Blaster Cards, CPU, Memory,
Power Supply, Network card, Video graphics card, Hard disk controller on PC Systems.
 Troubleshooting of personal computer, On line support to Customers Concerning their
Computer Problems.
 Expertise hands in troubleshooting of Computer hardware related problems such like
UPS, SMPS, Printer and Drivers.
 Network Processing, Centralized and distributive network connection.
 Installing, configuring and administering network technologies.
 Installed and configured workstations for IP/IPX based LAN.
 Configuring and troubleshooting Microsoft Outlook and Outlook express.
 Provisions of internet access.
 Installing configuring administrating software applications.
 Providing training of troubleshooting of Computer Hardware Devices.
 Documentation of all the work done using Excel and MS Word.
 Preparing monthly work status report and updating.