GM - Operations (Strategic Account management & Client Servicing)
Netwing Technologies Pvt. Ltd
Total years of experience :7 years, 3 Months
I have successfully & competitively managed large Public Sector Undertaking (PSU) organizations, Government Ministries and Private Business Accounts with steady growth of revenue pipeline.
Primarily taking care of Client Servicing and Account Management while successfully achieving desired sales pipeline revenue target from existing clients to yield new business
Maintained excellent rapport with all internal departments/stakeholders and coordinate for overall business vision achievement of the organization
Coordinating with associated HOD’s and operations team towards ensuring service deliverables, revenue enhancement, cost optimization initiatives
Involved in end to end solution designing for identified opportunities, due diligence and work on prospects ‘As Is’ and ‘To Be’ process designs
Evaluating New and Existing partnerships and working with channel partners to help build new capabilities
Managed and involved in Evaluation and Selection of Vendors, business partnerships & tie-ups Provide necessary support to the Projects team during project initiation and implementation, mainly for Telecommunication Industry
Operations Management
While based at Mumbai office, responsible for Key Account Management, Strategic Planning, Client Acquisitions, Servicing and interactions, Bid Management, in multiple verticals like- IT, ITES, Shipping & Logistics, Healthcare & E-Governance projects for Government of India
Business Strategy, planning, implementation and P&L monitoring across business verticals of Netwing like Telecom, E-governance, Software Development ensuring growth in the business revenues.
Leading and Monitoring Team of full time employees like Project Managers, Project Coordinators, Manager Operations, Supervisors, Manager Accounts
Planning and managing strategic alliances, Evaluation and Selection of Vendors, business partnerships & tie-ups
Monitoring, measuring and reporting on organizational development plans and achievements within agreed formats and timescales and providing suitable interpretation to investors, directors, and heads of departments
Introduction of best PMO practices to improve client servicing, productivity, resource utilization.
Inducing organization design and structural changes to ensure they are in line with the business strategy and overall mission of the organization.
Business Development, Client Servicing and Key Account Management
Managing end-to-end prospective and existing clients to yield new business
Maintain excellent rapport with all internal departments/stakeholders and coordinate for overall business vision achievement of the organization
P& L Ownership, Goal Setting, Team management, Performance management
Coordinating with associated HOD’s and operations team towards ensuring service deliverables, revenue enhancement, cost optimization initiatives
End to End Proposal Management for prospects and clients across diverse industry domains
Leading the Bid Preparation Process, RFI/RFP process including understanding the requirements, contribute to preparing the solution - presenting capabilities, experience, and authoring the response
Inter departmental coordination and drive complete account management
Handled and managed Pre-sales team doing RFP/RFI responses, project estimations, resource planning & due diligence including giving presentations to prospective clients
Major Accomplishments
As part of Client Service Organisation successfully penetrated existing business from key business accounts like government ministries and PSU’s.Coordinated inter departmental teams for bid preparation, submission and eventually winning of prestigious E-governance projects like National Population Register (NPR) under Ministry of Home Affairs, Govt. Of India & Socio Economic Caste Census (SECC) under Ministry of Rural Development, Govt. Of India to the tune of 15 million USD.
I was primarily responsible for Client Servicing & Account Management and managing/ and maintaining relationships with various IT clients like CSC, Dell Perot, Makemytrip, Interglobe Technologies to name few.
Acting as a Single Point of Contact between DSI & Clients, and responsible for inception of Center of Excellence to deliver high value Client Services.
Functional Expertise: Provided leadership, oversight, and expert advice to ensure appropriate development, interpretation, and implementation of Recruitment and Staffing function and compliance strategies, policies and programs
Analyzing the business strategy in comparison to the Global Industry trend for providing inputs for fine tuning the strategy for Recruitment and Staffing
Strategic Support: Providing strategic HR perspective to the management leadership on cost optimization and other hiring aspects through market research involving the use of traditional & creative research methodologies
Project Management / People Skills: Tracking high level & low-level performance of team members and taking corrective actions. Motivating, guiding the team enabling them to be in sync of high-level plan. Mentoring and training of the new team members on the recruitment process & sourcing skills etc.
Vendor Governance: Monitoring Performance & Managing relationships with staffing suppliers, initiate negotiations, discussions with new and prospective vendors and partnering for continuous business growth
Team Management: Managing, leading and training large team of recruiters / relation experts and conducting review meetings to ensure specified time and cost parameters were met. Linking team goals to business goals. Creating and sustaining an environment that fosters development opportunities and high performance environment
Client Engagement: Proven skills in building & maintaining strong relations by actively creating innovative client engagement programs resulting in more business from exiting accounts and built the strong revenue pipeline
Key Achievements: Provided niche skills recruitment solutions and staff augmentation services to various IT giants like CSC, Dell Perot Systems, NEC HCL, Birlasoft. Acquiring new clients like Makemytrip, Interglobe Technologies while negotiating on service terms, values and entering into agreement. Successfully turned all these clients as Key Accounts and managed them with steady flow of revenue while achieving yearly targets.
Bachelors of Technology (B.Tech) in Information Technology.