Customer Support Executive
VIRGO BPO SERVICES
مجموع سنوات الخبرة :2 years, 11 أشهر
Company Description
• Responding to Inquiries: Addressing customer inquiries, questions, and requests through various communication channels such as phone, email, live chat, or social media.
• Issue Resolution: Investigating and resolving customer issues, complaints, or concerns in a timely and effective manner, aiming for a swift and satisfactory resolution.
• Providing Information: Offering accurate and relevant information about products, services, policies, and procedures to assist customers in making informed decisions.
• Escalation: Identifying situations that require escalation to higher-level support or management, and ensuring that such escalations are handled appropriately.
• Maintaining Records: Documenting customer interactions, inquiries, and resolutions accurately in customer relationship management (CRM) systems or other databases