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Shorena Gvazava, Butler Service Desk Agent

Shorena Gvazava

Butler Service Desk Agent·St.Regis, Starwood Hotels & Resorts.

Georgia

Bachelor's degree, Archive Study and Management with Intensive Foreign Languages.

Work experience

Total years of experience: 8 years, 3 months

Butler Service Desk Agent

September 2012 - May 2013

St.Regis, Starwood Hotels & Resorts.

Abu Dhabi, United Arab Emirates

September 2012 - May 2013

Clerical duties, organize and maintain paper and electronic files, distribute information.
Answer all incoming calls, direct calls to the appropriate departments, Organizing and storing paperwork, documents and computer-based information, responsible for all mail, both incoming and outgoing, mail arrival guests offering the hotel services, venues, signature services, facilities, response on required request.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Interpreter

January 2005 - June 2012

Different

Georgia

January 2005 - June 2012

Worked as a guide with foreign tourist in the city, foreign investors in attending the meetings. Translate the contracts and different kind of documents.

Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

Office Manager

February 2005 - May 2012

Publishing House "Tbiliselebi"

Georgia

February 2005 - May 2012

Administrative assistant, office work, answering calls, send emails, faxes, correspondence with foreign partners.

Company industry:
Advertising
Job role:
Administration

Education

Ilia State University

July 2004

July 2004

Bachelor's degree, Archive Study and Management with Intensive Foreign Languages.

Georgia

Skills

Adobe Photoshop
Expert
Adobe Photoshop
Expert
Property Management Systems
Expert
Property Management Systems
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Outlook
Expert
Outlook
Expert
Adobe Photoshop
Expert
Adobe Photoshop
Expert
Property Management Systems
Expert
Property Management Systems
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Outlook
Expert
Outlook
Expert

Languages

English
Expert
Russian
Expert

Training and Certifications

Training
Hotel Orientation and Service Culture Training
St.Regis - Starwood Hotels & Resorts
Sep 2012