شروق السيد

Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
Book transportation, make hotel reservations and collect payment/fees. Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Deal with occurring travel problems, complaints or refunds
Handling incoming inquiries from English customers via the phone, email and on online

Managed and created engaging content across various social media platforms including Instagram, Facebook, and LinkedIn, aligning with brand tone and seasonal campaigns.
• Scheduled and published posts using content calendars to maintain consistent brand presence.
• Monitored audience engagement, responded to comments and messages, and helped grow the community organically.
• Collaborated with the marketing team to develop strategies that increased follower count and improved engagement rates.
• Analyzed performance metrics (reach, impressions, engagement, etc.) and provided regular reports with insights and optimization recommendations.
• Supported influencer collaborations and user-generated content campaigns to increase visibility and credibility.
• Ensured all content complied with brand guidelines and maintained a visually cohesive and professional profile
• Increased Instagram engagement rate by 35% within 3 months through targeted content strategies and consistent community interaction.
• Contributed to a 15% growth in followers across platforms during the campaign period.
• Improved content performance by implementing A/B testing for post timing and format, leading to better reach and interactions.
• Successfully launched a mini user-generated content campaign that drove higher story shares and profile visits.

Provide a unique customer experience that truly
reflects the brand philosophy.

Ensure high levels of customer satisfaction through
excellent sales services and resolving issues
efficiently.

Follow the monthly KPI to achieve the target.

Assess Customer's needs and provide assistance and
information on product features.

Follow and achieve department's sales goals on a
monthly basis.

Handle returns of merchandise.

Process POS purchases.

Handle all incoming/outgoing calls of the call center. Provide follow-up, occasional campaigns, and callbacks blended with normal inbound calls. Provide the best possible service to both external and internal customers to achieve the highest level of customer satisfaction.